Monitoring Admin (SolarWinds & PRTG)
Key Skills for This Role
Full Job Posting
Responsibilities
- Own and administer the SolarWinds Orion / Hybrid Cloud Observability platform, including modules, polling engines, high availability, database performance, upgrades, and licensing.
- Configure and optimize SolarWinds alerts, dashboards, reports, dependencies, and performance monitoring to improve visibility and reduce false alarms.
- Administer PRTG Network Monitor, including core servers, remote probes, sensors, thresholds, notifications, maps, and reports.
- Maintain Site24x7 and support data center monitoring through Liebert SiteScan.
- Ensure monitoring coverage for servers, networks, applications, and infrastructure services, coordinating with technical teams on requirements and escalations.
- Automate monitoring tasks and integrations using PowerShell/Python, SolarWinds API/SDK, SWQL, and SQL.
- Integrate monitoring alerts with ServiceNow and support the EOC in event analysis, incident escalation, and root-cause investigations.
- Manage monitoring platform security, access controls, changes, and upgrades in accordance with approved procedures.
- Prepare availability and performance reports, maintain technical documentation, and train EOC staff.
- Support knowledge transfer and provide out-of-hours assistance for critical incidents when required.
Requirements
- BSc. degree in Computer Science, Information Technology, or a related field.
- 5+ years of IT infrastructure monitoring experience, including at least 4 years of hands-on SolarWinds administration in large enterprise environments.
- Proven experience designing and tuning SolarWinds alerts, dashboards, and reports.
- Hands-on experience administering PRTG Network Monitor.
- Expert knowledge of SolarWinds modules, scalability, polling engines, high availability, and platform maintenance.
- Good knowledge of SQL Server, SWQL, monitoring protocols (SNMP, WMI, ICMP, syslog, and NetFlow), and PowerShell or Python scripting.
- Understanding of Windows/Linux servers, networking, virtualization, and performance troubleshooting.
- Experience with ServiceNow and ITIL incident, event, and change management processes.
- Fluency in spoken and written Arabic, with good English communication skills.
- SolarWinds Certified Professional (SCP) and ITIL 4 Foundation certifications are preferred.
- Strong analytical skills, attention to detail, and ability to work under pressure during critical incidents.
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