Endpoint Automation Management – Nexthink Administrator
Key Skills for This Role
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Responsibilities
- Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.
- Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.
- Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.
- Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.
- Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.
- Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.
- Maintain technical documentation, operating procedures, and knowledge-transfer materials.
- Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.
- Participate in on-call support and respond to critical incidents when required.
Requirements
- BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- 8+ Yrs. of experience in IT Infrastructure & Operations, including technical leadership on large managed-services projects.
- Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring.
- Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills.
- Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.
- ITIL or equivalent service-management certification.
- Proficiency in Arabic and English.
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