Modern Workplace Manager- Microsoft M365
Role Overview
The Modern Workplace Manager leads Microsoft 365 delivery and governance, automation, ServiceNow operations, security and compliance, and enterprise modernization.
The role collaborates with technical teams, stakeholders, Microsoft, and vendors on Copilot and platform strategy.
The role is based in Oshawa, Ontario, with 10% travel required and a day shift.
Key Skills for This Role
Full Job Posting
Role overview
The Modern Workplace Manager leads Microsoft 365 delivery and governance, automation, ServiceNow operations, security and compliance, and enterprise modernization.
The role collaborates with technical teams, stakeholders, Microsoft, and vendors on Copilot and platform strategy.
The role is based in Oshawa, Ontario, with 10% travel required and a day shift.
Key accountabilities
- Lead delivery, support, and governance for Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, Microsoft Fabric, Power BI, and Copilot Studio.
- Drive automation-first delivery using PowerShell, Microsoft Graph API, and Power Platform; expand self-service and reduce manual effort and incidents.
- Establish ServiceNow catalog intake, fulfillment, and workflow automation for Microsoft 365 services.
- Enforce Microsoft 365 security and compliance controls, including role-based access control, data loss prevention, conditional access, and governance.
- Partner with architecture and security teams; review designs and scripts for standards, scalability, reliability, and best practices.
- Lead migrations, tenant changes, automation rollouts, modernization, legacy remediation, and workflow conversions.
- Direct Microsoft 365 and Copilot strategy, design AI-enabled productivity solutions, advise on adoption and optimization, and coordinate licensing and roadmap with vendors.
- Manage service incidents, problems, changes, releases, and knowledge; improve service quality and operational performance.
- Lead and develop the Microsoft 365 team and maintain platform reliability, availability, security, user experience, and operational improvement.
Qualifications
- At least seven years of progressively responsible enterprise IT experience, including at least three years leading Microsoft 365 delivery, governance, migrations, or automation.
- Experience leading enterprise Microsoft 365 delivery, administration, and governance, including Exchange Online, SharePoint Online, OneDrive, Teams, and Power Platform.
- Proficiency in PowerShell, Microsoft Graph API, and Power Platform for automation, self-service, and integrated workflows.
- Experience configuring ServiceNow service catalog processes and applying incident, problem, change, release, and knowledge management.
- Strong knowledge of Microsoft 365 security and compliance, including role-based access control, data loss prevention, conditional access, and workload governance.
- Experience leading enterprise-scale migrations, tenant changes, modernization, and automation, with technical oversight for reliability and scalability.
- Ability to partner with architecture, security, business stakeholders, Microsoft, and vendors on API-first solutions, Copilot, AI-enabled productivity, licensing, and roadmaps.
- Experience leading technical teams, consultants, and managed service providers, including coaching, performance management, and workforce planning.
- Equivalent education, training, and directly related experience in relevant technical fields may be considered.
Salary
- The posted base salary range is $111,000 to $161,000; the posting does not state a pay period.
- Management compensation may also include annual and medium-term pay-for-performance programs.
About OPG
Ontario Power Generation produces approximately 50% of Ontario's electricity, largely from low-carbon sources such as nuclear and hydro.
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