Microsoft Dynamics 365 Business Central Lead

Overview

Microsoft Dynamics 365 Business Central Lead

Platform Ownership & Governance

• Own and manage the Business Central platform across multiple entities
• Act as the single point of accountability for system performance, availability, and integrity
• Define and enforce governance, standards, and best practices
• Manage system upgrades, releases, and roadmap planning

Business Process Alignment

• Work closely with stakeholders across: Finance, Supply Chain, Operations, Sales
• Ensure Business Central supports end-to-end business processes
• Identify gaps and drive process optimisation and automation

Configuration & Functional Management

• Lead configuration and enhancements within Business Central: Financials (GL, AP, AR), Inventory & warehousing, Order management
• Manage extensions, customisations, and integrations

Integration & Ecosystem Management

• Oversee integration with: Shopify (eCommerce), PIM / DAM platforms, 3PL / warehouse systems, Reporting tools (Power BI)
• Ensure data consistency and system interoperability

Vendor & Partner Management

• Manage relationships with: Microsoft partners, System integrators, External consultants
• Review and approve: Change requests, Quotations, Deliverables

Change Management & Support

• Own change requests and enhancements backlog
• Ensure proper testing, UAT, and deployment processes
• Provide 2nd/3rd line support oversight
• Drive user adoption and training initiatives

Data & Reporting

• Ensure data accuracy and governance
• Enable reporting and analytics through: Power BI, Business Central reporting
• Support finance and leadership with insight-driven reporting

Risk & Compliance

• Ensure platform aligns with: Financial controls, Audit requirements, Security policies
• Manage risks related to system changes and integrations

Essential

• Strong experience with Microsoft Dynamics 365 Business Central
• Background in Microsoft ecosystem: Azure (basic understanding), Power Platform (Power BI, Power Automate)
• Proven experience managing ERP platforms across multiple business units
• Strong understanding of: Finance processes, Inventory & supply chain
• Experience working with system integrations (API-based)

Desirable

• Experience in apparel / retail / B2B distribution
• Exposure to: Shopify, PIM/DAM platforms, 3PL integrations
• Experience in transformation programmes / ERP rollouts

Key Competencies

• Strong ownership mindset
• Stakeholder management across business and IT
• Problem-solving and analytical thinking
• Ability to operate in a fast-paced, transformation environment
• Commercial awareness

Success Metrics

• Platform stability and uptime
• Successful delivery of enhancements and projects
• Improved operational efficiency
• Data accuracy and reporting quality
• User adoption and satisfaction

Reporting Line

• Reports to: Transformation Leader