Microsoft Dynamics 365 CE Consultant

About the job

CRM Consultant

Job Summary

Customer Workshops and Requirement Gathering

• Lead and support customer workshops to understand business processes, pain points, and CRM requirements.
• Ask clear, structured questions to uncover business needs while avoiding open-ended or uncontrolled scope discussions.
• Translate customer input into clear functional requirements, user stories, process flows, and configuration needs.
• Clarify assumptions, dependencies, limitations, and out-of-scope items early in the process.
• Work with customers to validate requirements and ensure shared understanding before moving into delivery.

CRM Consulting and Functional Design

• Support the design and configuration of Microsoft Dynamics 365 Customer Engagement solutions.
• Work across relevant Dynamics 365 CE modules such as Sales, Customer Service, Customer Insights, Project Operations, and Field Service.
• Prepare functional design documents, requirement specifications, fit-gap analysis, and process documentation.
• Collaborate with Solution Architects and technical teams on integrations, data migration, security roles, reporting, automation, and Power Platform components.
• Ensure proposed solutions are practical, maintainable, and aligned with agreed business requirements.

Scope and Expectation Management

• Help define and manage project scope throughout workshops, analysis, documentation, and delivery.
• Identify unclear requirements, potential scope risks, and customer expectations that may need clarification.
• Communicate clearly and professionally when requests fall outside the agreed scope.
• Support project managers and senior consultants in managing change requests and customer expectations.
• Ensure customers understand the impact of new requirements on timeline, budget, and delivery effort.

Demonstrations, Testing, and Delivery Support

• Prepare and deliver tailored CRM demonstrations based on customer processes and agreed scenarios.
• Support user acceptance testing by preparing test scenarios, guiding users, and helping resolve functional questions.
• Assist with training sessions, user guides, and customer enablement activities.
• Work closely with developers and technical consultants to ensure configured solutions meet documented requirements.
• Support project handover, go-live preparation, and post-go-live stabilization activities.

What You Bring

• 5+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement.
• Strong functional knowledge of Dynamics 365 CE modules.
• Experience participating in or leading customer workshops, requirement gathering sessions, and process discussions.
• Excellent communication and stakeholder management skills.
• Ability to explain CRM concepts clearly to business users and technical teams.
• Strong documentation skills, including functional specifications, user stories, process flows, and fit-gap analysis.
• Good understanding of Power Platform, including Power Apps, Power Automate, and Dataverse.
• Awareness of integrations, APIs, data migration, security roles, reporting, and solution lifecycle management.
• Ability to manage customer expectations and help prevent uncontrolled or open-ended scope.
• Comfortable working independently in a remote environment while collaborating across teams and time zones.
• Bachelor degree in Computer Science, Information Technology, Business Systems, or a related field.
• Nice to Have
• Familiarity with Azure services such as Logic Apps, Azure Functions, Service Bus, or common integration patterns.
• GCC market experience and understanding of regional customer expectations.
• Arabic language proficiency is a strong advantage, though not mandatory.
• Experience working with Microsoft partners or enterprise implementation teams.

What We Offer

• “Great Place to Work” certified 2 years in a row and recognised among the Best Workplaces in Technology – GCC 2025.
• Competitive salary and performance-based bonus scheme.
• Personal and professional development opportunities, including Microsoft certification support.
• A high-visibility role with real influence over how TRUST wins and shapes CRM opportunities.
• A collaborative, high-performing team working on impactful transformation projects across the GCC.
• Ready to Shape the Future?
• If you are a strong CRM Consultant with solid Dynamics 365 experience, excellent communication skills, and the confidence to manage customer workshops and expectations, we would love to hear from you.