Microsoft Dynamic Tester
Skills
About This Role
Overview
Job Title: MS Dynamics CRM Tester (Airline Booking Domain)
Job Summary
We are looking for an experienced MS Dynamics CRM Tester with strong expertise in the Airline Booking/Reservation domain to join our QA team.
The role involves validating CRM workflows, integrations, and end-to-end booking journeys across web, mobile, and API layers while collaborating with onsite and offshore teams.
Key Responsibilities
- Perform functional, integration, system, and regression testing for Microsoft Dynamics CRM applications.
- Validate airline booking workflows including reservations, ticketing, check-in, loyalty, and customer service modules.
- Create and execute test cases, test plans, and test scenarios based on business requirements and user stories.
- Test CRM integrations with airline systems such as booking engines, payment gateways, loyalty platforms, and third-party APIs.
- Perform API testing using tools like Postman/REST clients.
- Work closely with Business Analysts, Developers, and Product Owners across onsite (Abu Dhabi) and offshore teams.
- Participate in Agile/Scrum ceremonies and contribute to sprint planning and release cycles.
- Log, track, and manage defects using tools like JIRA/Azure DevOps.
- Support UAT cycles and production release validation.
Required Skills & Experience
- 6+ years of experience in Software Testing / QA.
- Hands-on testing experience in Microsoft Dynamics CRM (Dynamics 365).
- Strong understanding of Airline Booking / Reservation domain.
- Experience in API testing and integration testing.
- Experience with SQL for data validation.
- Automation testing experience (Selenium/Cypress/Playwright).
- Strong knowledge of STLC, SDLC, Agile methodologies.
- Experience with Test Management and Defect Tracking tools (JIRA/Azure DevOps).
- Good communication skills and experience working with distributed teams
(http://www.atain.com)
Atain is an enterprise orchestration partner that aligns people, processes, and platforms with AI to redefine work and deliver assured outcomes.
It is enabled through the SMART Frameworkdriving superior metrics with AI-redefined work, the TechBud platform, a GenAI foundation built on zero-pilot architecture and ISO 42001 standards, a robust partner ecosystem, and deep domain expertise.
Atain's Unified Hub continuously senses, predicts, and re-orchestrates work across people, processes, and platforms to deliver assured outcomes.
The centers of skill and scale combine deep expertise with AI to deliver assured outcomes.
For more information, visit www.atain.com
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes.
The organization follows Six Sigma rigor for process improvements.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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