Mgr-Guest Relations
Role Overview
Serves as property Manager on Duty, overseeing property operations and hospitality service.
Represents property management in guest situations, directs guest inquiries in the lobby, and tracks service issues.
Key Skills for This Role
Full Job Posting
Role overview
Serves as property Manager on Duty, overseeing property operations and hospitality service.
Represents property management in guest situations, directs guest inquiries in the lobby, and tracks service issues.
Education and experience
- High school diploma or GED plus 2 years of guest services, front desk, or related experience; alternatively, a related two-year degree with no work experience required.
- Alternative: two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
Guest services and operations
- Supervise employees and manage daily operations; maintain collaborative relationships across departments.
- Handle complaints and disputes, resolve guest problems, and intervene when needed to protect guest satisfaction and employee well-being.
- Maintain service standards, assist guests, empower employees to deliver excellent service, and implement corrective actions to improve satisfaction.
- Implement customer recognition and service programs; apply property policies and disciplinary procedures consistently.
- Manage payroll administration and review budgets, operating statements, and payroll reports as needed.
- Coach and train employees, set performance standards, monitor performance, and participate in discipline and appraisal processes.
- Communicate relevant information, analyze issues to select solutions, and update leaders and colleagues.
- Maintain visibility in public areas, implement emergency plans, and cover front desk duties during high demand.
Schedule and location
- Full-time role at the property in Doha, Qatar; the posting states it is not remote.
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