Concierge Agent

Role summary

Guest service

• Welcome guests, answer questions about hotel facilities and local attractions, and offer personalized recommendations.
• Anticipate guest needs, build rapport, and provide tailored service to repeat and VIP guests.
• Handle concerns promptly, escalate issues when needed, and promote hotel services and experiences appropriately.

Concierge operations

• Arrange transportation, airport transfers, taxis, and reservations for restaurants, spas, tours, and entertainment.
• Coordinate guest requests, packages, messages, and amenities; record requests and follow up on satisfaction.
• Support Concierge Desk operations and guest communications.

Administration and compliance

• Maintain current local attraction, transportation, event, and tourism information and organized concierge materials.
• Complete daily reports and documentation and use Marriott systems and procedures.
• Follow company policies, protect guest confidentiality, observe safety and emergency procedures, and comply with local regulations.

Education and experience

• High school diploma, hospitality diploma, or equivalent.
• Previous Front Office, Concierge, Guest Relations, or Customer Service experience is preferred; luxury hotel experience is an advantage.

Skills and competencies

• Excellent verbal and written English communication skills are required.
• Guest-service orientation, interpersonal skills, professional demeanor, multitasking, problem-solving, and organization are required.
• Proficiency in Microsoft Office and hotel property management systems is required.
• Knowledge of Doha attractions and destinations is preferred; Arabic, Russian, Mandarin, French, or other additional languages are advantageous.

Physical requirements

• Able to stand and walk for extended periods and occasionally lift and carry guest items or packages.
• Able to perform duties in a dynamic hotel environment.

Benefits and development

• The posting describes accommodation, flight tickets, transportation, meals, medical insurance, training, recognition, and hotel discounts.
• Personal and professional development and internal growth opportunities are offered.

Work arrangement

• Full-time, non-management position at The Ritz-Carlton, Doha; the posting says it is not remote.