Mgr-Guest Relations
Role Overview
Serve as the hotel's manager on duty, oversee operations, and ensure high standards of hospitality and service.
Represent hotel management in guest situations, manage service issues, and provide directions and assistance to lobby guests.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the hotel's manager on duty, oversee operations, and ensure high standards of hospitality and service.
Represent hotel management in guest situations, manage service issues, and provide directions and assistance to lobby guests.
Education and experience
- Either a high school diploma or GED plus two years of guest services, front office, or related experience; or a two-year degree in hotel and restaurant management, hospitality management, business administration, or a related field with no experience required.
Leadership and guest service
- Lead and supervise employees, manage daily operations, and foster a cooperative team environment.
- Set priorities and plans, resolve guest complaints and conflicts, and coordinate with hotel departments.
- Monitor service quality, coach employees, support guest satisfaction and retention, and help implement corrective action plans.
- Implement guest service programs and apply hotel policies consistently.
- Guide staff development, training, performance reviews, and disciplinary processes.
Operations and other duties
- Support financial management by reviewing budgets, operating reports, and payroll progress reports as needed.
- Communicate operational updates and analyze information to identify solutions.
- Remain visible in public areas during peak periods and perform front desk duties during high-demand periods.
- Know and implement emergency plans for incidents including accidents, deaths, elevator issues, theft, violent crime, bombs, and fires.
About the employer
The Ritz-Carlton is part of Marriott International and emphasizes luxury service, thoughtful care, and its brand service standards.
Schedule
- Full-time position.
Location and remote status
- The position is based at the hotel in Doha, Qatar; the posting states it is not remote.
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