Member Service Representative (Full-Time)

Role overview

Member service and banking duties

• Serve members at the counter and by phone, answer inquiries, and support member satisfaction.
• Explain banking services, open accounts, identify needs, and make quality advisor referrals.
• Make member follow-up calls and outbound calls to arrange advisor appointments.
• Process deposits, withdrawals, transfers, bill payments, cheque services, foreign currency, wires, RRSP and term deposit transactions, and debit-card requests.
• Resolve standard issues, escalate non-standard issues, and follow up on referrals.
• Balance cash, outgoing cheques, and daily transactions; assist with large cash deposits.
• Follow operating and risk procedures; support branch growth, targets, compliance, and audits.
• Participate in local business development and community involvement; complete office and administrative duties.

Education and experience

• High school diploma or equivalent required; undergraduate degree or equivalent preferred.
• Cash-handling experience and strong computer-system knowledge required.
• Two years of member or customer service experience in a bank or credit union preferred; previous sales experience is an asset.

Skills and attributes

• Strong verbal and written communication, interpersonal, organizational, planning, and time-management skills.
• Able to multitask, prioritize, make decisions, and provide friendly, detail-oriented service.
• Team-oriented, enthusiastic about member service, and willing to learn and grow.

Branch hours

• Monday to Wednesday and Friday: 9:30 a.m. to 5:00 p.m.; Thursday: 9:30 a.m. to 7:00 p.m.; Saturday: 9:30 a.m. to 1:00 p.m.
• The role is listed as 38 hours per week.

Work location

• Guelph branch, 779 Woolwich Street, Guelph, Ontario.

Compensation

• Annual salary range is $40,634 to $50,793; actual base salary varies with relevant experience, skills, qualifications, and education.
• The position may be eligible for discretionary bonuses.