Member Service Representative (Full-Time)

Role overview

Member service and transactions

• Serve members at the front counter and by phone, answer inquiries, and work to increase satisfaction.
• Promote DUCA services, explain features and benefits, open accounts, and refer members to advisors.
• Make outbound awareness, service follow-up, and appointment-booking calls.
• Process deposits, withdrawals, transfers, and routine transactions.
• Handle cheque services, bill payments, cheque orders, foreign currency, wires, RRSPs, term deposits, and debit card assistance.
• Identify member needs through proactive dialogue and opportunity spotting.
• Resolve standard issues and escalate non-standard issues as needed.
• Stay current on products, services, operating procedures, and risk policies.
• Participate in local business development and community involvement.
• Assist with large cash deposits, maintain cash balances, balance outgoing cheques and daily transactions, and complete general office administration.

Qualifications

• High school diploma or equivalent required; an undergraduate degree or equivalent is preferred.
• Experience handling cash and strong knowledge of computer systems required.
• Two years of member or customer service experience in a bank or credit union is preferred.
• Previous sales experience is an asset.
• Strong communication, interpersonal, attention-to-detail, decision-making, administration, organization, planning, and time-management skills.
• Able to multitask, prioritize member needs, learn, and work as a committed team member.

Branch hours

• Monday to Wednesday: 9:30 a.m. to 5:00 p.m.
• Thursday: 9:30 a.m. to 7:00 p.m.
• Friday: 9:30 a.m. to 5:00 p.m.
• Saturday: 9:30 a.m. to 1:00 p.m.
• The position is full-time, with 38 hours per week.

Workplace

• The position is based at DUCA's Burlington branch.

Compensation

• Annual salary range is $40,634 to $50,793; actual base salary depends on job-related factors.
• The position may be eligible for discretionary bonuses.