Member Sales Representative (Work from Home - Part Time)

Who You Are

• A driven sales professional who is motivated by achieving and exceeding targets.
• Confident and resilient when handling objections and rejection: you see challenges as opportunities.
• An active listener with strong verbal and written communication skills who builds rapport quickly.
• Flexible and adaptable, able to thrive in a fast-paced, high-volume contact centre environment.
• Solutions-focused and resourceful, with the ability to quickly identify member needs and recommend the right products and services.
• A collaborative team player who contributes positively to team performance and a supportive work culture.
• Detail-oriented, with the ability to process transactions accurately and navigate multiple computer systems simultaneously.
• Committed to delivering a friendly, professional member experience that reflects AMA's 'Practically Family' culture.
• How You’ll Make an Impact
• Drive membership acquisition and retention by managing outbound calling activities and achieving established sales, conversion, and retention targets.
• Conduct consultative, needs-based conversations to identify member needs and recommend the most appropriate AMA memberships, products, and services.
• Handle inbound and outbound member interactions professionally, following established service, sales, and quality standards.
• Promote and enroll members in value-added products and services, including Auto Renew, AMA Gift Cards, eBill, and membership upgrades.
• Manage follow-up activities to ensure timely outreach, maximize conversion opportunities, and enhance the member experience.
• Identify and resolve member concerns effectively or escalate issues appropriately to ensure a positive member experience.
• Support members with online account access and digital self-service tools.
• Flex between queues based on call volume, service levels, and operational requirements to support CCC service delivery.
• Maintain accuracy when processing transactions and using membership systems and contact centre tools.
• Participate in continuous improvement initiatives and contribute ideas that enhance member experience, sales performance, and operational effectiveness.
• What You Bring to the Table
• High School Diploma or equivalent is required; post-secondary education is an asset.
• Demonstrated customer service experience and sales experience, including achieving sales or retention targets.
• Bonus points if you have experience in a contact centre environment.
• Experience using customer service, customer relationship management, or sales systems is an asset.
• Strong sales skills with resilience when handling objections and rejection.
• Strong written and verbal communication skills, with the ability to build rapport and confidently handle member questions.
• Proficiency with computer applications and contact centre systems, including Microsoft Office.
• Ability to work scheduled shifts in accordance with operational requirements, including weekends and statutory holidays.
• Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you feel supported throughout your journey with us.
• WORK MODEL:
• We thank all applicants for their interest; however, only those selected for an interview will be contacted.