Member Service Representative, Roadside Assistance (Work from Home)

WHAT YOU’LL DO

• Report to the Supervisor, Member Rescue.
• Act as one of the first points of contact for our members when they call for roadside assistance.
• Respond to high volume inbound calls for roadside assistance.
• Record member information thoroughly and correctly.
• Accurately identify call locations and assign calls accordingly.
• Use your strong geographical skills to process road service requests accurately and efficiently.
• Know exactly what kind of support is required for priority calls.
• Stay on top of our AMA products and services, as well as Roadside Assistance services and systems.
• Learn and understand AMA's membership offerings to educate and inform members of their coverage and costs.
• Work a variety of shifts (we need our MSR’s mostly in the evenings and weekends especially during the wintertime) as we're open 24/7 and be able to sit for extended periods of time.
• WHAT YOU’VE DONE
• You have a high school diploma.
• You have previous customer service experience, preferably in a call centre environment.
• Your ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism.
• You know your way around a computer and you’re comfortable learning new applications and systems.
• Bonus points if you have previous work experience using mapping software!
• You will be able to pass a Canadian Criminal Record Check.
• You are available to work a variety of shifts as we are open extended hours and are able to sit for extended periods of time.
• WORK MODEL:
• Remote
• We thank all applicants for their interest; however, only those selected for an interview will be contacted.