Medium Voltage Products Supervisor, Remote Support

Your Responsibilities:

• Develop a sustainable strategy and lead implementation of integrated support into MV products and other product families correlated.
• Similar for French Canada Team and providing support to non-direct reports supporting the same product line in other regions.
• Improve terms of efficiency of support processes, customer satisfaction and the application of tools for management and optimization.
• Supervise engineers who respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment or systems.
• Establish and communicate with Customer Care teams, Product Management, Project Management, R&D teams, Manufacturing tests teams and Quality teams, as well other teams for Medium Voltage Products.
• Ensure technical support engineers are current with the latest upgrades and new releases.
• Engage and keep the team engaged in continuous improvement projects.
• Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied

The Essentials - You Will Have:

The Preferred - You Might Also Have:

What We Offer:

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.This position is part of a job family. Experience will be the determining factor for position level and compensation.
• For this role, the Base Salary Compensation is from $92,080 - $115,100 with an annual target bonus of 5% of base salary. Actual pay will be based on factors such as skills, knowledge, education, and experience.
• This posting is for an existing vacancy within our organization
• At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
• #LI-JG1
• #LI-Hybrid
• #LifeatROK
• We are an Equal Opportunity Employer including disability and veterans.
• If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.
• Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Qualifications

• Bachelor's Degree or Equivelant Years of Relevant Work Experience