successfactors
Master Technician | Al-Futtaim Electric Mobility | BYD
Al-Futtaim Automotive
UAE
Senior · 6–7 years experience
Onsite
Discovered 2 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You Will Do
- Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing.
- Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with BYD repair manuals and standards.
- Utilize advanced diagnostic tools to identify and resolve vehicle faults efficiently.
- Ensure compliance with the Fix It Right (FIR) process to achieve first-time repair targets and high customer satisfaction.
- Handle work order administration, including warranty, goodwill, leasing, and insurance-related documentation.
- Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting.
- Support workshop productivity targets and deliver vehicles within promised timelines.
- Ensure workshop tools and diagnostic equipment are maintained, calibrated, and up to date.
- Adhere to HSSE, 5S, and BYD quality standards.
- Mentor and support junior technicians while contributing to technical capability development across the workshop.
Required Skills
- To Be Successful:
- Advanced vehicle diagnostic and fault-finding expertise.
- Strong customer-facing and communication skills.
- Ability to explain technical issues in a clear and professional manner.
- Proficiency in using OEM diagnostic systems, special service tools, and workshop equipment.
- Strong understanding of automotive electrical, mechanical, and electronic systems.
- Knowledge of warranty procedures, repair processes, and workshop operations.
- Ability to interpret wiring diagrams, repair manuals, and technical documentation.
- Strong organizational and administrative skills.
- Commitment to safety, quality, and customer satisfaction.
- Team-player mindset with the ability to coach and support colleagues. What Equips You For The Role:
- IMI Light Vehicle Master Technician (Level 3-4) or equivalent.
- Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent.
- 6-7 years of experience as a Light Vehicle Technician.
- 2 years of experience as a Diagnostic Technician.
- Previous experience in a customer-facing automotive service environment or Service Advisor exposure is highly desirable.
- Experience working within an automotive dealership is preferred.
- Technical diagnostic expertise and advanced repair capability.
- Customer relationship management skills.
- Knowledge of OEM and distributor workshop standards.
- Strong written and verbal communication skills.
- Ability to prepare technical reports and diagnostic findings.
- Good PC literacy and familiarity with Dealer Management Systems.
- Valid UAE driving license. About The Team:
- You will be part of Aftersales Team, working in a modern, customer-focused service environment. The team is dedicated to delivering premium service experiences while maintaining the highest standards of quality, technical excellence, and customer care. You will collaborate closely with the Workshop Supervisor, workshop teams, and customers to support BYD’s innovative electric mobility journey. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Qualifications
- Advanced vehicle diagnostic and fault-finding expertise.
- Strong customer-facing and communication skills.
- Ability to explain technical issues in a clear and professional manner.
- Proficiency in using OEM diagnostic systems, special service tools, and workshop equipment.
- Strong understanding of automotive electrical, mechanical, and electronic systems.
- Knowledge of warranty procedures, repair processes, and workshop operations.
- Ability to interpret wiring diagrams, repair manuals, and technical documentation.
- Strong organizational and administrative skills.
- Commitment to safety, quality, and customer satisfaction.
- IMI Light Vehicle Master Technician (Level 3-4) or equivalent.
- Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent.
- 6-7 years of experience as a Light Vehicle Technician.
- 2 years of experience as a Diagnostic Technician.
- Previous experience in a customer-facing automotive service environment or Service Advisor exposure is highly desirable.
- Technical diagnostic expertise and advanced repair capability.
- Customer relationship management skills.
- Knowledge of OEM and distributor workshop standards.
- Strong written and verbal communication skills.
- Ability to prepare technical reports and diagnostic findings.
- Good PC literacy and familiarity with Dealer Management Systems.
- You will be part of Aftersales Team, working in a modern, customer-focused service environment. The team is dedicated to delivering premium service experiences while maintaining the highest standards of quality, technical excellence, and customer care. You will collaborate closely with the Workshop Supervisor, workshop teams, and customers to support BYD’s innovative electric mobility journey. About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Preferred Qualifications
- Experience working within an automotive dealership is preferred.
About Al-Futtaim Automotive
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