Marketing Operations Manager

Strategy & Planning Set the direction for marketing operations and Top of Funnel.

Scope and manage marketing operations initiatives aligned to team and business goals.

Enable and optimize Top of Funnel growth across our Direct SMB and Accountant & Bookkeeper channels, with clear success criteria defined up front.

Prioritize by customer impact, efficiency, and business value, and explain the tradeoffs to internal stakeholders.

Flag risk early and reshape or stop initiatives that are not performing or producing growth.

Execution & Delivery Build and run the systems and automation behind the funnel.

Administer and optimize HubSpot (workflows, lead lifecycle, scoring, reporting) and manage the rest of our marketing tech stack.

Build and run AI agents and automations in production that support the Top of Funnel, such as lead routing, enrichment, and follow-up.

Own system enhancements and process rollouts end to end, remove blockers, and support the work through adoption.

Systems Thinking & Data Insights Turn our data into visibility and decisions.

Build marketing attribution models that capture the buyer’s multi-touch journey.

Define core KPIs and build dashboards and reports that marketing, sales, and leadership trust.

Create the infrastructure and utilize campaigns to track events success

Diagnose friction between marketing and sales and fix root causes, not symptoms.

Analyze trends and turn them into clear, specific recommendations.

Collaboration & Communication Bring people along and make the work stick.

Build trusted partnerships with marketing, sales, and leadership.

Present recommendations clearly to technical and non-technical audiences.

Create alignment when things are ambiguous or moving fast.

Document processes so they’re easy to reuse and cross-train.

You have 4+ years of experience in an operations role in a data-driven environment, on a fast-growing team or in a technical environment

Have hands-on HubSpot experience as marketing automation tool (required), including workflows, reporting, and CRM/marketing hub administration

Proficient with CRM platforms and integrations (Salesforce, Iterable), sales productivity tools (Outreach, Gong) and enrichment providers (Clay, ZoomInfo)

Experience and familiarity with AI tools, and a track record of building agents and automations that solve real operational problems.

Comfortable being in the weeds, with enthusiasm for detail, plus the ability to rise up and see the broader picture

A love of process. You are adept with complex data inputs, you find common themes and clear outcomes, and you translate business objectives into actionable quarterly strategies.

You are a strong communicator who thrives in cross-functional environments and can translate complexity into clarity

Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.

Experience supporting a PLG and sales-assisted hybrid GTM motion.

Background in fintech or SMB-focused SaaS environments.

You have worked with SMBs in North America

Stage 1: A 30 minute Google Meet video call with a member of the Talent team

Stage 2: A 45-minute Google Meet video call with the Hiring Manager

Stage 3: A 60-minute Case Study Interview

Stage 4: A 45-minute conversation with a member of our leadership team

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.

You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.

You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.

You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.

Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.