Manager Technical Service

Overview

Technical Services Manager

What you will do

• Provide strategic & commercial leadership
• Own and lead commercial and operational service strategy across the region.
• Drive ProCare services contract growth through collaboration with Sales and Marketing teams.
• Ensure service offerings are positioned, marketed, and priced effectively across regions.
• Represent the ProCare business within regional steering committees and leadership teams.
• Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.
• Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.
• Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.
• Ensure consistent messaging and execution of service programs aligned with corporate objectives.
• Use data-driven decision-making to identify and implement continuous improvement initiatives.
• Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.
• Provide direct leadership, coaching, and support to regional service managers and high-potential team members.
• Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.
• Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.
• Manage regional service financials, including budgeting, forecasting, and P&L performance.
• Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.
• What you need:

Required

• Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience).
• Minimum 8 years of relevant industry experience in technical service, operations, or engineering.
• At least 5 years of people management experience, preferably in a matrixed, global organization.
• Proven ability to lead cross-functional teams and collaborate with senior stakeholders.
• Demonstrated experience in driving service contract growth and managing complex business relationships.
• Strong financial acumen, including managing budgets and P&L statements.
• Fluent in English and Arabic.
• Must be able to travel up to 40% of the time within the region.
• Ability to work in varied environments, including repair centers, hospitals, and corporate offices.
• Must be able to manage time, stress, and complex cross-functional interactions effectively.

Preferred

• MBA or advanced degree in business, engineering, or management.
• Experience of transitioning from an indirect to direct model
• Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
• The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
• Alongside its customers around the world, Stryker impacts more than 150 million patients annually.