Manager, Private Markets Portfolio Operations

Role overview

Work arrangement

• The offices operate on a hybrid model with a combination of in-office and remote working days throughout the week.

People leadership

• Lead, coach, and develop Specialists, Analysts, and Senior Analysts; set goals, provide feedback, and support development.
• Plan work, balance priorities, review quality and volume, and provide hands-on guidance.
• Build cross-training, succession, and coverage plans for critical activities.
• Lead recruitment, onboarding, knowledge transfer, and performance management.

Operational delivery and control

• Oversee private-market onboarding, commitment maintenance, capital calls, subscriptions and redemptions, cash and wires, NAV and position validation, reconciliations, distributions, reporting, tax inputs, and document management.
• Ensure operational tasks, deadlines, approvals, data, and evidence are complete, accurate, and controlled.
• Investigate workflow, system, data, custodian, administrator, and internal-team exceptions and assess downstream impacts.
• Maintain operating rhythms for priorities, service risks, incidents, escalations, and upcoming events.
• Document and test business continuity readiness and critical-service recovery procedures.

Risk, governance, and improvement

• Define process ownership, RACI assignments, controls, escalation paths, and service expectations.
• Own remediation of PMPO-related risk findings and clarify accountabilities across operational partners.
• Maintain procedures, process maps, checklists, control evidence, and client-specific requirements.
• Oversee quality-control reviews and data-integrity checks, identify root causes, and implement corrective actions.
• Redesign workflows to reduce manual effort, duplicate handoffs, control gaps, and key-person dependency.

Partnership and transformation

• Serve as primary operational relationship lead for supported affiliates and escalation point for complex private-market matters.
• Establish governance with custodians, administrators, technology partners, and internal service teams.
• Translate affiliate growth, product, client, and operating-model needs into readiness plans and sustainable services.
• Coordinate new or changed processes and assess operational, billing, reporting, tax, client-service, technology, and control implications.
• Partner with technology, reporting, data, and automation teams on enhancements, requirements, user acceptance testing, and safe implementation.
• Identify responsible automation and AI opportunities for workflow visibility, exception management, knowledge access, documentation, and decision support.

Requirements

• Experienced and collaborative professional able to lead a team of financial operations professionals.
• Ability to coach and develop staff, set expectations and goals, provide feedback, and manage performance.
• Ability to oversee private-market operational workflows, controls, deadlines, approvals, data, and supporting evidence.
• Ability to investigate exceptions across workflows, systems, data, custodians, administrators, and internal teams, and assess downstream impacts.
• Ability to maintain process ownership, controls, escalation paths, procedures, and risk remediation.
• Ability to build effective operational partnerships with affiliates, custodians, administrators, technology partners, and internal service teams.
• Ability to lead process changes and coordinate operational, billing, reporting, tax, client-servicing, technology, and control implications.
• Ability to partner on system enhancements, develop requirements, execute user acceptance testing, and implement changes safely.