Manager, Practice Operations

Own and continuously improve the operational processes that support Ro’s frontline teams, partnering cross-functionally with IT, Data, People, and other teams to increase efficiency, consistency, and the frontline team experience.

Run the day-to-day onboarding process for Ro’s clinical and non-clinical frontline teams, delivering a seamless and consistent new hire experience through close cross-functional collaboration with the People, Learning & Development, and Licensing & Credentialing teams.

Execute high-priority special projects, translating goals into clear plans and driving work from kickoff through completion.

Own and operate the “support desk” for frontline teams, directly fielding and resolving service tickets and communicating with clinical and non-clinical team members to address requests within SLA, while identifying opportunities to strengthen self-service and reduce recurring support needs.

5+ years experience in healthcare operations; high-growth or tech-enabled care delivery experience preferred.

Strong project management and coordination skills, with strong attention to detail.

Track record of improving, automating, and building processes.

Experience using automation and technology to streamline operational workflows; familiarity with Airtable is a plus.

A proactive, resourceful, and helpful approach—when you identify gaps, you take ownership to close them.

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $102,000-$125,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

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