Associate, People Operations

Respond to and manage People Service Desk tickets and Slack questions from employees and managers on onboarding, policies, benefits, PTO, employment verification, and HR systems, using SOPs and the knowledge base.

Interpret and apply People policies (PTO, leave, benefits, pay practices) to answer employee and manager questions accurately and consistently, working closely with People Partners and Payroll.

Escalate sensitive or complex matters (accommodations, employee relations, compensation, anything outside established policy or precedent) to the right People Partner or specialist, with full context.

Notice recurring questions and trends, and recommend practical fixes such as workflow improvements, new knowledge articles, or submission form changes to improve efficiency and reduce repeat requests.

HRIS & Data Accuracy

Process employee lifecycle changes in UKG including new hires, manager and location changes, terminations, and other employee record updates, following established procedures.

Run data audits, support employment verification requests, and and help ensure employee records are accurate, complete, and handled confidentially.

Process Improvement & Documentation

Maintain and update People Service Desk resources, SOPs, knowledge base articles, checklists, and templates to support consistent and efficient service delivery.

Track recurring service desk issues and help identify opportunities to streamline processes, improve self-service resources, and reduce manual work.

Use approved AI and automation tools to work efficiently, verifying outputs and protecting sensitive data.

People Operations Support

Provide backup support for new hire onboarding and other People Operations processes as needed, helping ensure a smooth employee experience and continuity of support.

1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management.

A high sense of ownership and accountability. You're known for being organized, reliable, and proactive.

Excellent written and verbal communication skills, with a knack for creating clear, friendly, and timely messages.

Experience using tools like Google Suite, Slack, ticketing systems, and (bonus!) an HRIS like UKG Pro or Workday.

Ability to manage time and priorities in a fast-paced, deadline-driven environment.

A collaborative spirit and a willingness to pitch in wherever needed.

A passion for creating great experiences for others.

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

The target hourly rate for this position ranges from $32 to $40, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

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