Director, Care Delivery Learning & Development

Set the learning strategy

Own the end-to-end learning strategy for hundreds of clinical and non-clinical patient-facing team members, spanning onboarding, new programs and launches, ongoing learning, and performance-based retraining.

Establish priorities and learning approaches that support business objectives, operational readiness, and high-quality patient care.

Build scalable learning systems and processes

Establish how learning needs are identified, evaluated, prioritized, and addressed. Create efficient processes for intake, content development, cross-team reuse, maintenance, and governance.

Determine when formal training is needed versus more targeted interventions, and select the tools and technologies required to deliver learning effectively at scale.

Measure learning effectiveness and drive performance improvement

Establish how we assess knowledge acquisition, skill proficiency, and on-the-job application. Partner with Quality, Operations, and frontline leaders to use performance data and frontline feedback to identify capability gaps, diagnose root causes, and implement targeted learning interventions.

Build feedback loops that continuously improve learning programs and frontline performance.

Build and lead a Learning Center of Excellence

Build and develop a high-performing team spanning training and knowledge management. Establish clear roles, accountability, and ways of working across the Learning CoE, frontline teams, and subject matter experts

Partner with Product, Quality, and Data partners to use Learning as a way to achieve quality, safety, and patient experience goals

Create a consistent, scalable approach to delivering accurate, relevant, and effective learning and knowledge resources across Care Delivery

Ensure the team stays at the forefront of adult learning technology and best practices and continuously evolves how learning is designed, delivered, and measured.

10+ years of progressive experience in Learning & Development, training, or enablement, including experience leading learning programs and teams at scale; experience in healthcare, clinical operations, or another complex, regulated environment preferred.

Proven ability to develop and execute a learning strategy that supports multiple functions, audiences, and business priorities.

Experience building or scaling a centralized learning function, including establishing operating models, intake and prioritization processes, content governance, and cross-functional ways of working.

Strong understanding of adult learning, instructional design, learning needs analysis, assessment, and performance consulting, with the judgment to distinguish training needs from process, tooling, knowledge management, or other operational gaps.

Demonstrated ability to measure learning effectiveness and connect learning outcomes to observable behaviors, quality measures, and operational performance.

Experience evaluating, implementing, and optimizing learning technologies, including learning management systems, content development tools, knowledge management platforms, and learning analytics.

Proven people leadership experience, including building teams, developing talent, setting clear expectations, and driving accountability.

Strong cross-functional leadership and stakeholder management skills, with the ability to influence senior leaders and partner effectively with clinical, operational, technical, and quality teams.

Ability to balance long-term strategic thinking with hands-on operational execution, navigate ambiguity, and make sound prioritization decisions in a fast-paced environment.

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $161,100-$202,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].

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