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Manager, Organizational Change Management

T&T Supermarket
Markham, CAN
Full-time
Onsite
Discovered 2 days ago
Organizational change managementStructured OCM frameworks and toolsStakeholder assessmentChange-impact assessmentChange communicationsReadiness and adoption measurement

Full Job Posting

Responsibilities

  • Partner with business and functional leaders, project teams, and enabling partners to plan and deliver change activities aligned with initiative outcomes.
  • Apply and tailor organizational change frameworks and tools to the scale, complexity, culture, and readiness of the organization.
  • Assess affected stakeholders, role and work-practice changes, adoption barriers, cumulative change impacts, and readiness actions.
  • Coach sponsors and people leaders to communicate, model, reinforce, and sustain change and clarify accountability for adoption.
  • Design employee and manager change experiences through communications, engagement, learning, and support.
  • Develop and deliver change plans, stakeholder materials, engagement sessions, leader toolkits, communications, and readiness activities.
  • Measure readiness, adoption, and sustainability; gather feedback, identify barriers, and recommend evidence-based adjustments.
  • Coordinate initiative dependencies and change-capacity concerns, support sequencing, and strengthen organizational change capability.

Requirements

  • At least five years of relevant change-management experience, including direct responsibility for delivering change on meaningful business, process, people, or technology initiatives; equivalent experience will be considered.
  • Practical experience applying structured organizational change-management frameworks and tools.
  • Experience with stakeholder and change-impact assessments, communications, readiness, leader enablement, training coordination, and adoption measurement.
  • Ability to work independently, prioritize competing initiatives, and shift between enterprise context and detailed execution.
  • Demonstrated ability to build trust and influence leaders, managers, and cross-functional stakeholders without formal authority.
  • Strong written communication, facilitation, analytical, and presentation skills; able to produce materials and facilitate working sessions.
  • Adaptability and cultural awareness in a fast-paced, multi-site environment, with sound judgment and a collaborative, curious approach.

Preferred qualifications

  • Experience in retail, grocery, CPG, or a similarly operational and geographically distributed business is an asset.
  • Change-management certification and experience with digital or AI-enabled tools to improve delivery are assets.

Schedule

  • The stated schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m.; actual hours may vary slightly by department and operational needs.

Benefits

  • Listed benefits include performance bonuses, disability and life insurance, extended health, dental and vision care, retirement benefits, paid leave, a store discount, and a subsidized staff meal.

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