Manager, Operations Support and Controls
Role Overview
Manages critical daily operations for DI and IE, including reconciliations, mutual fund trailer rebates, and routine inquiries.
Oversees DI-NLG and IE Account Services inquiries and coordinates with Contact Centre, Operations, IT, and cross-functional partners.
Mitigates operational risks and maintains DI/IE business continuity documentation.
Key Skills for This Role
Full Job Posting
Role overview
Manages critical daily operations for DI and IE, including reconciliations, mutual fund trailer rebates, and routine inquiries.
Oversees DI-NLG and IE Account Services inquiries and coordinates with Contact Centre, Operations, IT, and cross-functional partners.
Mitigates operational risks and maintains DI/IE business continuity documentation.
Responsibilities
- Act as central escalation point for Contact Centre inquiries and assess business, regulatory, legal, and operational risks.
- Manage service inboxes, investigate and resolve cases, identify trends, and recommend process and training improvements.
- Support trading inquiries, Real-Time Funds Transfers, and routine DI operational processes.
- Review corporate action reports and escalate flagged accounts and securities.
- Review and approve mutual fund offerings, new issues, IPOs, and third-party linked notes; maintain DI product records.
- Maintain BCP documentation and serve as primary contact for Broadridge and SIFMA/CIRO disaster recovery exercises.
- Prepare internal and regulatory communications, manage IA code inventory and registered-employee trading limits, and back up the Manager of Investment Management Support.
Required qualifications
- Strong customer focus, technical expertise, and business savvy.
- Solution-oriented, analytical approach to timely risk mitigation.
- Strong written and verbal communication and influence across teams.
- Proficiency in Microsoft Office, including Excel and Word.
Preferred knowledge and credentials
- Knowledge of DI and IE investing channels, listed platforms, and back-office operations and trading is an asset.
- CSC, CPH, DFC, and OLC courses or exams are nice to have.
- Understanding of the project life cycle is nice to have.
Benefits and culture
- RBC describes a total rewards program with bonuses and flexible benefits, competitive compensation, and stock where applicable.
- The posting mentions coaching, development, flexible work-life balance options, and opportunities for greater accountability.
Work arrangement
- The posting lists an RBC Centre address in Toronto but does not explicitly state an onsite, hybrid, or remote work policy.
Schedule and employment
The role lists 37.5 work hours per week.
The description lists the job type as contract (fixed term) and separately identifies the employment type as full time.
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