Manager Operations Data and Analytics

Overview

• The Manager – Operations Data & Analytics is responsible for owning and governing the full suite of operational data and analytics products and services within the Airport Management Centre (AMC).
• The role ensures the quality, accuracy, governance, and strategic use of operational data to support airport performance management and decision-making.
• The Manager leads the development and delivery of reporting, analytics, AI, automation, and data engineering solutions using tools such as Power BI, SQL, Databricks, Python, and Power Automate.
• The role also manages operational data governance, stakeholder engagement, and team capability development.
• The AMC supports:
• Operations Planning

• Operations Data & Analytics

Operational Data Quality Management

• Own and manage the monthly aeronautical billing dataset process.
• Ensure reconciliation and validation across AODB, airline, and ground handler data sources.
• Deliver executive-level operational performance reporting including:

+ OTP (On-Time Performance)

• + Stand utilisation
• + GPU/PCA connectivity
• + Passenger processing
• + Baggage metrics
• Identify new data sources, integrations, AI opportunities, and automation initiatives.
• Design and deliver scalable data solutions using:
• + Power BI
• + SQL
• + Databricks
• Develop and improve operational performance management frameworks and KPI methodologies.
• Solve complex operational and analytical problems using structured decision-making.
• Manage, coach, mentor, and develop team members.

Operations Data & Analytics Governance

• Own and enforce the AMC data governance framework.
• Resolve governance issues across operational data flows and integrations.
• Develop and maintain:
• + Data governance policies
• + Data quality standards
• + Access controls
• Ensure compliance with Abu Dhabi Airports policies.
• Implement metadata management, data lineage, version control, and security standards.
• Engage stakeholders to define reporting requirements and analytics products.

Operations Reporting, Analytics & Tools

• Govern end-to-end operational analytics processes from data ingestion to dashboard delivery.
• Manage the full analytics product lifecycle.
• Produce management reports, business cases, dashboards, and executive presentations.
• Lead automation and AI-enhanced analytics initiatives.
• Develop automated pipelines and intelligent alerting systems.
• Implement tools for:
• + Operational monitoring
• + Resource optimisation
• + Flight movement analytics

Stakeholder Engagement & Collaboration

• Support AMC leadership with strategic analysis and planning insights.
• Collaborate with Operations Planning, AOCC, Commercial, IT, and Finance teams.
• Act as the primary interface with IT, system owners, and data engineering teams.
• Represent Operations Data & Analytics in committees and operational forums.
• Advocate for improvements in efficiency, service delivery, and capacity utilisation.

Health, Safety & Other Responsibilities

• Promote Abu Dhabi Airports values and behaviours.
• Support HSE risk assessment reviews and safety initiatives.
• Encourage reporting of incidents and environmental concerns.
• Monitor team compliance with HSE procedures.
• Perform additional duties as assigned to support organisational priorities.
• **Requirements and Skills**

Education & Qualifications

• Bachelor’s degree in:
• + Computer Science
• + Data Analytics
• + Numerical/Technical disciplines
• Master’s degree preferred.
• Equivalent analytical and management experience may be considered.

Experience

• Minimum 7 years of experience in:
• + Data analytics
• + Business intelligence
• + Data engineering
• Minimum 2 years in:
• + Team leadership
• + People management
• Aviation or complex operational environment experience preferred.
• Proven experience managing:
• + Data governance frameworks
• + Large multi-source datasets
• + End-to-end analytics product delivery

Technical Skills

• Expert-level proficiency in:
• + Power BI (DAX, governance, deployment, modelling)
• + SQL
• + Databricks
• Strong knowledge of:
• + Python
• + Power Automate
• Experience with:
• + AI/ML frameworks
• + Predictive analytics
• + Anomaly detection
• + NLP reporting tools
• Strong understanding of:
• + Data visualisation
• + Dashboard design
• + Statistical analysis
• + Process mapping/modelling

Core Competencies & Soft Skills

• Team leadership and coaching
• Strong problem-solving and decision-making skills
• Ability to work under pressure
• Excellent organisation and time management
• Strong stakeholder communication and influencing skills
• Ability to communicate analytical findings to senior leadership
• Conflict resolution and negotiation skills
• Strong understanding of aviation data and regulations
• Passion for data and continuous improvement
• Ability to translate technical insights into business language