Manager Operations

Overview

• Responsibilities: 1. Operational Management

• Oversee and manage vessel operations for ADP and third-party vessels across multiple ports and regions, ensuring safe, efficient, and timely execution
• Develop, implement, and continuously improve standard operating procedures (SOPs) to ensure compliance with regulatory requirements and company policies
• Plan and coordinate government shipment requests, ensuring priority handling and compliance with relevant protocols
• Manage and oversee vessel chartering activities, including coordination with charterers, brokers, and service providers
• Conduct internal operational audits to ensure service quality, consistency, and continuous improvement
• Coordinate closely with internal departments (finance, commercial, ship management) to ensure seamless operational delivery

2. Client & Stakeholder Management

• Act as the primary point of contact for key clients, government entities, and stakeholders
• Build and maintain strong relationships to ensure high levels of client satisfaction and long-term partnerships
• Ensure all services are delivered in line with contractual agreements
• Proactively managing client communications, addressing inquiries, issues, and feedback in a timely and professional manner

3. Port & Vessel Operations Coordination

• Liaise with port authorities, terminal operators, customs officials, and other stakeholders to coordinate vessel arrivals, departures, and port services
• Ensure smooth coordination of cargo operations, including loading, unloading, and lashing activities where applicable
• Monitor vessel schedules, berth planning, and port conditions, providing timely updates to stakeholders
• Ensure full compliance with port regulations, safety standards, and security requirements across all operations

4. Financial & Commercial Management

• Oversee financial performance of vessel operations, including budgeting, cost control, and revenue optimization
• Review and approve port disbursement accounts (PDA), invoices, and financial reports
• Identify opportunities for cost efficiency, improved margins, and business growth, including chartering opportunities
• Ensure accurate financial reporting and alignment with company objectives

5. Risk, Legal & Compliance Management

• Identify, assess, and mitigate operational risks related to vessel operations, including safety, regulatory, and financial risks
• Ensure full compliance with international maritime regulations, local laws, and company policies
• Coordinate with legal and insurance teams to ensure proper contract management, claims handling, and risk coverage
• Oversee incident reporting, investigations, and corrective actions to prevent recurrence
• Promote a strong culture of safety, security, and environmental responsibility across all operations
• Qualifications:
• Bachelor's degree in maritime studies, logistics, business administration, or a related field. Master's degree or professional certifications (e.g., Chartered Shipbroker, Certified Port Executive) may be advantageous.
• Several years of experience in vessel operations, with a proven track record of progressively responsible roles.
• Strong leadership and managerial skills, with the ability to motivate and inspire a team.
• Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members from diverse backgrounds.
• Sound knowledge of maritime industry practices, port operations, shipping regulations, and international trade.
• Analytical mindset with the ability to problem-solve and make data-driven decisions.
• Proficiency in relevant software applications and digital tools used in vessel operations, such as shipping software, and Microsoft Office suite.
• Written and spoken proficiency in English is essential
• A minimum of 8-10 years of experience in a similar role
• Strong communication and negotiation skills