Senior Manager Operations -Retail
Skills
About This Role
Overview
Reed Recruitment Middle East is currently looking for Senior Manager -Operations for UAE location.
The Job
To lead and manage retail operations across assigned stores by driving sales performance, ensuring operational excellence, maintaining brand standards, and optimizing staff productivity to achieve business growth and deliver superior customer experience.
Roles and Responsibilities:
Sales
- Driving sales performance across the assigned cluster of watch stores to achieve budgeted targets
- Developing and implementing localized retail strategies to maximize productivity, increase ATV, and improve conversion rates
- Supporting sales promotions and other events to drive store-level business growth
- Maximizing sales and profitability of the retail stores
Retail Hygiene
- Ensure all the stores are in compliance with the store operating and customer service standards
- Ensuring retail hygiene standards are maintained at all the retail outlets
- Monitoring the store appearance, ambience and visual merchandising
- Maintaining shop upkeep and cleanliness
Retail Staffing
- Managing staff performance, knowledge, discipline and motivation
- Ensuring conformance to standard operating procedures by the staff
- Providing adequate staffing in retail locations for the assigned geography
- Preparing or validating monthly roster and annual leave roster for retail staff
- Ensuring staff meet the desired grooming standards
- Calculating incentives and overtime and submitting to Finance on a monthly basis
- Assessing quality of retail staff on regular basis and administering assessment tests
- Handling retail staff performance appraisals
- Identifying training needs of retail staff and ensuring staff are trained, coached or developed accordingly
Inventory/Stock
- Controlling inventory and stock turnover
- Ordering of stock
- Reporting and Coordination
- Providing feedback to the management, reports and analysis
- Surveying constantly key mall and competitor activities
- Liaising with mall management and contractors to ensure smooth operation of stores
Requirement
- 6–10 years of experience in retail operations, preferably within
- luxury or premium retail
- (watches, fashion, jewelry, or lifestyle brands)
- Minimum 3–5 years in a
- managerial or cluster/multi-store role
- Proven track record of achieving sales targets and driving store profitability
- Experience in handling
- mall-based retail operations in the UAE/GCC
- is highly preferred
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