Manager - Operations - Cash Management

Emerge as the product expert for all relevant areas reporting to this position.

Ensure that Bank’s Compliance and Regulatory procedures are followed Ensure adequate training (classroom and on the job) to staff such that all functions are performed with zero errors and within expected TATs

Collaborate closely with onshore Operations, Business, Technology, and Support teams to ensure smooth execution of processes and timely issue resolution.

Act as the primary point of contact for operational escalations and service-related concerns. Build effective relationships with internal and external stakeholders to enhance service delivery and customer satisfaction.

Ensure equal distribution of workload among staff in consultation with unit manager.

Ensure the MIS collected for staff productivity is analyzed and actions taken to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.

Identify opportunities to improve operational efficiency, productivity, controls, and customer experience.

Recommend, implement, and monitor workflow enhancements and automation initiatives.

Drive continuous improvement projects to reduce manual intervention, operational risks, and turnaround times

Lead and support the successful transition of cash management processes by providing subject matter expertise and operational guidance.

Conduct training sessions and knowledge-sharing initiatives for stakeholders and team members.

Ensure process documentation, standard operating procedures, and training materials remain updated and relevant.

Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

Ensure to handle all enquires and escalation and build a healthy relationship with business and stakeholders

Ensure timely updation of all RCSA and KRI’s are reviewed and updated

Ensure unit attains satisfactory internal and external audit rating.

Ensure that unit’s procedures are capable of controlling and minimizing the operational risks.

Graduate with 7 years of banking operations experience of which at least 5 should be in the cash management and clearing function.

Awareness of Compliance/AML/Regulatory requirements.

Good banking system skills and process understanding.

Strong analytical, planning, interpersonal & communication skills.

Excellent communication skills.

Strong interpersonal skills