Product Manager, Cards

Role Overview

Key Responsibilities

• Explore potential co-brand and product partnerships, prepare business case pitch decks and financial models, and align partners and internal stakeholders.
• Evaluate existing value propositions regularly and make strategic and tactical changes to keep the CVP best-in-class.
• Run simulation models and analyses for cost estimations and cost-benefit analysis across products.
• Identify and form strategic and event-based partnerships, driving onboarding and integration with Procurement, Finance, Legal, IT and Ops.
• Drive product launches, re-launches and maintenance with IT, Ops, Marketing and Digital, ensuring approvals per bank policy.
• Conceptualize and drive credit card acquisition strategies including digital UX, policy optimization, channel management and performance monitoring.
• Work with the risk team to evaluate policy programs and propose and implement policy changes or test programs to maximize risk-adjusted returns.
• Design and run an onboarding and early account management program to maximize activation and early spends.
• Adopt a digital-first strategy for acquisitions, early account management, card maintenance, card services, portfolio sales, engagement and retention.
• Own the end-to-end customer experience including digitization, straight-through processing, first-point resolution and complaint resolution TATs.
• Work with Payments Schemes including commercial and legal agreements.
• Deliver management presentations and updates on business performance, opportunities and key risks.

Location

• Location: United Arab Emirates.

Requirements

• Ability to design, develop and maintain card products covering proposition, target segments, financial viability, positioning and launch strategies.
• Experience preparing business cases, pitch decks and detailed financial models for product partnerships.
• Ability to run simulation models and cost-benefit analyses across products.
• Experience driving product launches and maintenance with internal stakeholders such as IT, Ops, Marketing and Digital.
• Ability to conceptualize and drive credit card acquisition strategies including digital UX, policy optimization and channel management.
• Ability to work with risk teams to evaluate policy programs and propose changes to maximize risk-adjusted returns.
• Ability to own end-to-end customer experience including digitization, straight-through processing and complaint resolution.
• Experience working with Payments Schemes including commercial and legal agreements.
• Strong stakeholder management across Procurement, Finance, Legal, IT and Ops.