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Manager - L&D - Behavioral Training

Hexaware Technologies
IND
Manager · 14–15 years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

(Must have)

  • 14-15 years of overall process training experience in a BPO environment in the voice and non-voice set ups.
  • Ability to design KRAs strategically as per process and department requirements.
  • Experience with client and stakeholder coordination and leading business reviews as applicable for the projects/vertical assigned
  • Criteria:
  • (Desired)
  • Experience in communication training requirements
  • Familiarity with RFQs/RFPs/sales pitches processes and responses
  • Shifts timings: General unless specified by the process for specific time adherence should be flexible. Week Off: Sat-Sun unless specified by the process for specific week off adherence Transport: NA

Responsibilities

  • Review existing process training materials by gap analysis
  • Design KRAs for the entire team
  • Facilitate motivational activities as needed for the team members
  • Coordinate training activities with Hexaware and client stakeholders
  • Develop cross-training materials and SOPs for the project/s assigned
  • Effectively manage ramp requirements at the projects
  • Prepare relevant training reports and dashboards
  • Develop Managers/Sr Managers for on-the-job requirements
  • Lead client and stakeholder conversations in business reviews as set by the project
  • Participate in RFQs/RFPs responses, sales pitches and discussions
  • Coordinate and complete TTT sessions for new/potential trainers
  • Ability to manage teams/geos as allotted and work in a rotational shift environment is required.
  • Span of control – up to 1200-1400 FTE’s
  • Good communication and managerial skills to lead stakeholder and client communications
  • Preparation and review of decks for MBRs, WBRs, QBRs with client and internal stakeholders as applicable
  • Understanding of process and department PnL and its allied requirements.
  • Criteria:
  • 14-15 years of overall process training experience in a BPO environment in the voice and non-voice set ups.
  • Ability to design KRAs strategically as per process and department requirements.
  • Experience with client and stakeholder coordination and leading business reviews as applicable for the projects/vertical assigned
  • Experience in communication training requirements
  • Familiarity with RFQs/RFPs/sales pitches processes and responses
  • Shifts timings: General unless specified by the process for specific time adherence should be flexible. Week Off: Sat-Sun unless specified by the process for specific week off adherence Transport: NA

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