Manager – Key Accounts

Manager – Key Accounts

Responsibilities

• Serve as the primary point of contact for assigned clients and stakeholders.
• Build and maintain strong relationships with clients, consultants, authorities, and internal teams.
• Resolve client concerns, complaints, and operational escalations promptly.
• Conduct regular client meetings, operational reviews, and performance presentations.
• Monitor client satisfaction and implement improvement initiatives.
• Ensure professional, accurate, and timely communication and reporting.

Responsibilitie

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• Manage day-to-day FM operations across assigned contracts and sites.
• Lead Facility Managers and operational teams delivering Hard and Soft FM services.
• Ensure service delivery complies with:
• Contract Scope

requirements

• Monitor preventive and corrective maintenance activities.
• Conduct site inspections, audits, and operational reviews.
• Optimize manpower deployment and workforce productivity.
• Support mobilization and demobilization of contracts.
• Coordinate with Procurement, Engineering, QHSE, Finance, and HR departments.

Responsibilities

• Manage contract financial performance, including:
• Revenue
• Cost Control
• Profitability
• Budget Compliance
• Monitor monthly P&L performance and budget variances.
• Validate:
• Billing
• Variation Orders
• Quotations
• Supporting Documentation
• Identify opportunities for:
• Additional Services
• Contract Enhancements
• Revenue Growth
• Support:
• Contract Renewals
• Commercial Negotiations
• Scope Adjustments
• Ensure adherence to procurement policies and approved budgets.

Responsibilities

• Lead, mentor, and develop Facility Managers and support teams.
• Conduct performance evaluations and coaching sessions.
• Identify training and development requirements.
• Promote:
• Accountability
• Teamwork
• Service Excellence
• Operational Discipline
• Ensure succession planning and workforce continuity.
• Foster a positive workplace culture aligned with company values.

Responsibilities

• Ensure compliance with:
• Company Policies
• HSE Standards
• Legal Requirements

• Local Authority Regulations

• Support implementation of ISO standards and governance frameworks.
• Monitor contractor and subcontractor compliance.
• Lead:
• Incident Investigations

• Root Cause Analysis

• Corrective Actions
• Ensure proper documentation, permits, reporting, and audit readiness.

Responsibilities

• Prepare and present operational and financial reports.
• Monitor and analyze:
• KPIs
• Dashboards
• Performance Trends
• Operational Data
• Ensure effective use of:
• CAFM Systems

• Digital Reporting Tools

• Support automation and continuous improvement initiatives.

Responsibilities

• Support strategic operational planning and forecasting.
• Identify opportunities for operational efficiency improvements.
• Promote:
• Innovation
• Sustainability Initiatives

• Industry Best Practices

• Participate in business continuity planning.
• Support organizational growth and operational excellence initiatives.