Senior Associate - Property Officer

Job Purpose

Key Responsibilitie

1. Operations & Asset Management

• Oversee overall site operations, ensuring all services, facilities, and infrastructure meet contractual and operational standards
• Manage day-to-day operations of the asset to ensure smooth service delivery
• Conduct regular inspections to ensure compliance with safety, quality, and regulatory requirements
• Maintain all asset documentation and city records

2. Stakeholder & Service Provider Management

• Act as the focal point between stakeholders, and service providers
• Coordinate with Property Management (PM), Facilities Management (FM), Finance teams, and external service providers
• Monitor service provider performance against KPIs and drive continuous improvement
• Lead contract negotiations with vendors to ensure quality, cost efficiency, and service excellence

3. Leasing & Tenant Management

• Review and finalize rental proposals and lease agreements prior to submission
• Oversee tenant onboarding, lease execution, renewals, unit allocation, and move-in/move-out processes
• Monitor occupancy levels and implement leasing strategies to improve performance
• Manage tenant relations, inquiries, and approval processes

4. Financial Management

• Review and audit operational invoices to ensure alignment with contracts and approved quotations before payment processing
• Monitor operational expenditures (OPEX) and capital expenditures (CAPEX) and identify cost optimization opportunities
• Coordinate with Finance teams on rent collection, outstanding dues, and rental aging
• Track and report financial performance, including revenue and cost control

5. Reporting & Performance Monitoring

• Maintain weekly operational, financial, and occupancy reports
• Provide regular updates on projects, maintenance activities, and overall operational performance
• Prepare annual asset performance and city enhancement reports with strategic recommendations
• Identify operational and contractual risks and escalate key issues to management

6. Compliance & Risk Management

• Ensure adherence to all regulatory, safety, and compliance requirements
• Follow up on insurance policies and ensure validity and renewal compliance
• Identify operational risks and implement mitigation measures

Key Skills & Competencies

• Strong property and asset management expertise
• Contract management and negotiation skills
• Financial acumen (budgeting, cost control, reporting)
• Strong stakeholder management and communication skills
• Operational leadership and problem-solving ability
• Knowledge of leasing, facilities management, and accommodation operations

Experience Requirements

• Proven experience in property management, preferably in large-scale residential or accommodation assets
• Experience managing multi-service operations (FM, leasing, finance coordination)
• Strong understanding of contracts, leasing, and asset performance management