Manager, IT & Cybersecurity Services - Permanent - 19507
Role Overview
Oversee daily technology operations, cloud and on-premises environments, and the cybersecurity program.
Report to the IT Director and lead the IT team, service delivery, and technology initiatives.
Key Skills for This Role
Full Job Posting
Role overview
Oversee daily technology operations, cloud and on-premises environments, and the cybersecurity program.
Report to the IT Director and lead the IT team, service delivery, and technology initiatives.
Responsibilities
- Lead IT and Service Desk operations to maintain service availability, set goals, and develop staff.
- Maintain and evolve the corporate cybersecurity program, including frameworks such as NIST, ISO 27001, and Zero-Trust architecture.
- Oversee hybrid cloud and on-premises environments and ITIL Change Management processes.
- Guide Enterprise Architecture, SDLC practices, and safe implementation of emerging AI technologies.
Requirements
- 4+ years of IT leadership experience managing technical staff, Service Desk operations, and cybersecurity programs.
- Extensive background in Microsoft 365, network architecture, cloud infrastructure, SDLC, and modern IT security standards.
- Demonstrated experience managing external MSPs and vendor relationships.
- Bachelor’s degree in Computer Science or IT, or equivalent experience.
- Excellent written, verbal, and presentation skills, with strong stakeholder management.
- Bilingual English and French proficiency; eligibility for Secret Security Clearance is required.
Compensation and benefits
- Salary is CAD 100,000 to CAD 130,000, commensurate with experience.
- Government pension program, PTO, and benefits are noted.
Workplace
- Hybrid role based in downtown Ottawa.
Additional eligibility
- Candidates must be permitted to work in Canada.
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