Manager - Internal Corproate Services

Manager – Internal Corporate Services

Manager – Internal Corporate Services

Key Responsibilities

• Lead the Internal Corporate Services function, ensuring an exceptional workplace experience across the organisation.
• Develop, implement and continuously enhance corporate service standards, operational procedures and governance frameworks.
• Design and implement protocols for executive leadership engagements, board meetings and VVIP visits, ensuring flawless execution at every stage.
• Act as the primary point of contact for all workplace, facilities and corporate services-related matters, ensuring issues are resolved proactively and efficiently.
• Oversee supply management activities, ensuring the timely procurement and availability of office supplies, operational resources and workplace requirements while maintaining cost efficiency.
• Manage vendor relationships from onboarding through to ongoing performance management, ensuring all service providers consistently deliver against agreed service levels and organisational expectations.
• Negotiate, monitor and review supplier contracts, identifying opportunities to improve quality, service delivery and value for money.
• Build strong relationships with internal stakeholders, understanding business requirements and delivering a consistently high level of service across all departments.
• Lead, coach and develop a multidisciplinary corporate services team, fostering a culture of excellence, accountability and continuous improvement.
• Drive operational efficiency by identifying opportunities to enhance processes, service delivery and the overall employee experience.
• Anticipate operational risks, respond effectively to unexpected situations and provide practical solutions under pressure.
• Support organisational events, executive activities and strategic initiatives requiring exceptional coordination and attention to detail.
• Prepare reports, KPIs and service metrics to monitor performance and identify continuous improvement opportunities.
• Champion a culture of professionalism, hospitality and operational excellence throughout the organisation.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management or a related discipline.
• 15 years + experience leading Corporate Services, Workplace Experience, Executive Services, Office Operations or Facilities functions within highly regarded organisations.
• Proven experience working within high-profile corporate environments, multinational organisations, sovereign entities, executive offices or luxury service-led businesses.
• Demonstrated experience developing operational policies, service protocols and governance frameworks.
• Strong experience in vendor management, supplier negotiations, contract management and procurement coordination.
• Experience managing operational budgets and driving cost-effective service delivery.
• Outstanding stakeholder management skills with the ability to build trusted relationships across all levels of the organisation, including executive leadership.
• Proven leadership experience managing multidisciplinary operational teams and external service providers.
• Excellent organisational, communication and problem-solving skills with exceptional attention to detail.
• Calm, confident and resilient, with the ability to navigate complex or sensitive situations with professionalism.
• High level of discretion and experience handling confidential information.

Availability