Manager, Governance & Controls

Role overview

Responsibilities

• Plan, coordinate, and monitor HR’s annual quality management workplan and recurring SoQM activities.
• Partner with HR Business Owners and stakeholders to improve processes, strengthen controls, and integrate SoQM requirements into day-to-day operations.
• Support risk assessment and scoping for control design and implementation.
• Support responses to findings and observations, including root cause analysis, remediation planning, and timely resolution.
• Contribute to improving internal processes, control design, policies, and procedures.
• Develop guidance, learning resources, tools, and ongoing support; serve as an operational guidance contact for HR SoQM activities.
• Maintain documentation and knowledge resources for consistent execution of HR SoQM responsibilities.
• Provide governance, operational, analytical, and coordination support, including for the SoQM KPI program, quarterly exit interview reporting, GPS Action Plan updates, and management updates.

Requirements

• 3–5 years of experience with internal controls, audit, governance, quality management, compliance, or process improvement is required.
• Professional services experience is preferred.
• Experience reviewing, documenting, or improving business processes.
• Strong analytical and problem-solving skills, attention to detail, communication, organization, and project management skills.
• Ability to manage multiple priorities and deadlines, build cross-team relationships, influence without formal authority, and work independently as part of a collaborative team.
• Strong Microsoft Excel, Word, and PowerPoint skills; Power BI experience is an asset.
• Business-level written and oral fluency in English is required.
• CPA, CIA, CRMA, or CISA designation is preferred.

Compensation

• The expected base salary range is $74,000 to $111,000 for the Ontario, British Columbia, and New Brunswick region information provided.
• The position may be eligible for bonus awards; salary determination depends on location, skills, competencies, and qualifications.

Workplace

• The posting includes the #lihybrid designation.