Client Collections Specialist
Role Overview
The Client Collections Specialist supports KPMG Law’s Business Enablement team and helps leadership achieve business metrics.
The role assists partners in administering collections under firm policies and procedures, managing outstanding client balances and follow-up.
Key Skills for This Role
Full Job Posting
Role overview
The Client Collections Specialist supports KPMG Law’s Business Enablement team and helps leadership achieve business metrics.
The role assists partners in administering collections under firm policies and procedures, managing outstanding client balances and follow-up.
Collections and account management
- Manage client accounts, including reconciliation, collection calls, and identifying and resolving disputes.
- Locate and notify clients about past-due balances by telephone, email, or mail.
- Respond to internal and external account inquiries and work with departments to research balances and resolve client issues.
- Report accounts-receivable information to management and collaborate with partners, managers, and administrative staff to improve billing and collections timeliness.
- Manage short payments, resolve disputes, and escalate client issues when appropriate.
- Maintain detailed collection notes and follow-up schedules; prepare accounts-receivable reports as requested.
- Verify client contact information, establish repayment plans based on financial position, and prepare and mail account statements as needed.
- Apply collection procedures professionally to maximize recovery and minimize debt, and reduce accounts-receivable lock-up days.
- Use skip tracing to locate debtors when contact details do not produce results.
Qualifications
- Experience or expertise with billing in a large enterprise resource planning system, in a professional services environment.
- At least two years of collections experience.
- Strong written and oral communication skills.
- Ability to meet deadlines and work in a fast-paced environment.
- Ability to collaborate across the organization; proactive, quality-focused, and a strong team player.
Compensation
- The stated Ontario base salary range is $55,000 to $65,000; the position may be eligible for bonus awards.
- Salary within the range depends on location, skills, competencies, and qualifications.
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