Manager, Global P2C Innovation Readiness & Enablement

Role overview

Responsibilities

• Lead P2C domains for the Global Seller Experience, Tooling and Operators workstream, coordinating enablement strategies with Q2C.
• Partner with enablement teams and business stakeholders to deliver and drive adoption of program initiatives.
• Create transition plans covering stakeholder engagement, communications, and role-based training.
• Draft targeted messaging and training materials for stakeholders.
• Manage end-to-end change programs and mitigate project risks and issues.
• Prepare executive presentations, enablement offerings, and status reports.
• Develop scalable Sales training, including Train the Trainer, just-in-time, and true-up programs.
• Use sales feedback and training needs analysis to improve enablement offerings.
• Create learning resources such as podcasts and how-to videos.
• Coordinate with operational roles, including TOPS, Data Quality, SOPs, Deal Desk, and C&C.
• Document technology impacts through impact assessments and stakeholder analyses.
• Partner with project teams and senior executives and identify Seller experience gaps.

What the employer is seeking

• Bachelor’s degree in a related discipline, such as business administration, instructional design, organizational development, or change management.
• 7+ years developing and implementing training and/or change management strategies.
• Knowledge of instructional design, adult learning, course development, and mobile learning best practices.
• Experience managing enterprise-wide, transformational, multidisciplinary change initiatives focused on learning and enablement.
• Ability to lead large, complex cross-functional training and enablement teams.
• Experience enabling global sales teams in high tech, consulting, or similar industries, or training diverse multifunctional teams.
• Experience creating deliverables and facilitating training for audiences from one to 10,000 using scalable methods.

Desired skills and experience

• SaaS or cloud experience and knowledge of sales operations or quote-to-cash are a plus.
• Experience with informal learning, blended learning, and reinforcement programs is desired.
• The description seeks strong consulting, communication, presentation, facilitation, change management, and writing skills.
• AI tools are presented as a desired area of curiosity and experimentation, including Claude, Gemini, Slack AI, Slackbot, and NotebookLM.