Manager, Global P2C Innovation Readiness & Enablement

Role overview

Responsibilities

• Lead P2C domains for the Global Seller Experience, Tooling and Operators workstream in partnership with Q2C.
• Coordinate cross-functional partners and stakeholders to deliver initiatives and support adoption.
• Plan stakeholder engagement, communications, role-based training, and change transitions.
• Create targeted messaging, training materials, executive presentations, offerings, and status reports.
• Manage end-to-end change programs, project risks, and issues.
• Partner with Sales Enablement and Sales Onboarding on Train-the-Trainer, just-in-time, and true-up training.
• Use sales feedback and training-needs analysis to improve offerings; develop resources such as podcasts and how-to videos.
• Assess technology-change impacts on teams and roles, collaborate with project teams and executives, and identify Seller enablement gaps.

Required qualifications

• Related bachelor’s degree, including business administration, instructional design, organizational development, or change management.
• 7+ years developing and implementing training and/or change management strategies.
• Knowledge of instructional design, adult learning, course development, and mobile learning best practices.
• Experience managing enterprise-wide transformational, multidisciplinary change initiatives focused on learning and enablement.
• Ability to lead large, complex cross-functional project teams.
• Experience enabling global sales teams in high tech, consulting, or similar industries; understanding of sales enablement or training for diverse teams.
• Experience creating deliverables and facilitating training for audiences from one to 10,000 using scalable methods.

Desired experience and AI tools

• SaaS/cloud computing experience and knowledge of sales operations or quote-to-cash are a plus.
• Experience with informal learning, blended learning, and reinforcement programs is desired.
• The role calls for consulting, communication, presentation, facilitation, and clear writing skills.
• Use generative AI assistants such as Claude and Gemini, Slack AI/Slackbot workflows, and NotebookLM for training content, research synthesis, feedback, and summaries.
• The description encourages experimentation with emerging AI tools to improve enablement delivery.