Manager - Cruise Business Planning & Operations

About This Role

Job Description Direct the planning of cruise activities locally and internationally, monitor the assigned KPIs and enforce high customer service level among stakeholders. Review recommended plans to attract new clients while representing the company in port’s events aiming to strengthen AD Ports Group image.

Responsibilities

• Oversee cruise planning and operations locally and internationally aiming to achieve excellent customer service while maximizing revenue opportunities.
• Set up the operational methodology for cruise terminals and products developed and operated by Abu Dhabi Ports Group.
• Develop, manage and execute the operating methodology, development themes, infrastructure designs/configuration, stakeholders’ analysis of cruise infrastructure and operations locally and internationally.
• Lead the implementation, the concept of agile cruise terminals that cater for cruise business operations and serve the purpose to multi use the facilities during offseason, embracing key operational competences of flexibility, adaptation and mobility locally and internationally.
• Evaluate cruise expansions opportunities from operational perspective for operating and development cruise terminals inside or outside Abu Dhabi.
• Direct the development of all AD Ports Group cruise related quality assurance and excellence elements and manage the operational performance reporting of cruise operations, in relation to the established key performance indicators (KPIs) at the cruise ports operated and managed by AD Ports Group.
• Oversee the execution and support to monitor cruise Crisis and Business Continuity management systems (BCMs) according to AD Ports BCMs policies, procedures and regulations.
• Instruct having a high-quality customer service level, ensure to effectively answer all stakeholder’s queries, and direct conducting community engagement activities to have a memorable cruise experience with a smooth running of the operations.
• Oversee the cruise vessel planning activities prior to the terminal arrival, provide directions to ensure meeting the productivity and efficiency standards and lead berth reservations, planning and allocation.
• Responsible to build strong relationship with stakeholders ensuring to attract them aiming to enhance the cruise business in AD Ports Group.
• Oversee benchmarking studies, visits and market research to implement industry best practices and represent AD Ports Group in regional and international cruise events and exhibitions.
• Deliver reports, business plans and presentations enhancing cruise business and recommending plans.
• Support in cruise department’s Marketing and Communication strategies such as but not limited to press releases, newsletters and marketing collaterals.

Qualifications Bachelor's degree in Business Administration, Public Relations or a related field. Master's degree is a must