Manager - Continuous Improvement
Skills
About This Role
Continuous Improvement Strategy & Governance
Define and manage the Sales & Leasing continuous improvement approach in alignment with Business Excellence priorities and enterprise governance standards.
Establish structured CI methodologies, tools and standards to ensure consistent improvement execution.
Work closely with the Residential, Retail, Office & Land BUs to manage the Sales & Leasing CI portfolio, prioritizing initiatives based on performance impact, risk and business value.
Improvement Design & Implementation
Translate RCA outputs and performance diagnostics into clear improvement initiatives.
Lead cross-functional improvement initiatives spanning processes, controls, systems and customer journeys.
Design future-state operating processes and ways of working in collaboration with the BUs to address identified performance gaps.
Process & SOP Improvement
Lead the review, redesign and optimization of Sales & Leasing processes and SOPs based on improvement priorities.
Ensure process changes are practical, scalable and aligned with operational realities.
Coordinate controlled rollout and governance of updated processes and SOPs.
Change Enablement & Adoption
Work closely with Training & Capability to ensure improvement initiatives are supported by targeted training and reinforcement.
Support stakeholder adoption of new processes and improvements through structured change enablement.
Realization & Performance Validation
Define success measures for improvement initiatives and track benefits realization.
Partner with Performance Excellence and Business Intelligence to validate improvement effectiveness through post-implementation performance monitoring.
Stakeholder Management & Collaboration
Collaborate with Sales & Leasing Operations, CX, CRM, Digital, BI, Training and Performance Excellence teams to deliver integrated improvement outcomes.
Act as a facilitator and integrator across functions to drive sustained improvement.
Team Leadership & Development
Lead and coordinate resources supporting continuous improvement initiatives.
Build continuous improvement awareness and ways of working within the Assets Class BUs.
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