Manager, Continuity & Response

Role overview

Responsibilities

• Design and facilitate tabletop exercises and capture gaps.
• Turn findings from exercises, tests, and incidents into completed action plans.
• Maintain disaster recovery plans, recovery tiers, RTO/RPO targets, and runbooks.
• Coordinate disaster recovery tests and circulate results for review and executive approval.
• Administer incident tooling, including types, severities, flows, escalations, roles, and automations.
• Track incident trends and metrics and identify process improvements.
• Own the resilience roadmap and communicate investment priorities.
• Bring structure to live incidents and escalations using Incident Command.
• Partner on cyber resilience and recovery planning.
• Use AI to accelerate work and model effective use.
• Maintain clear and factual internal and external incident communications.

Required qualifications

• Hands-on ownership of incident management and/or disaster recovery programs at a technology or SaaS company.
• Fluency in Incident Command or an equivalent major-incident framework.
• Direct experience with technology-company Crisis Management Teams and their workflows, training, and testing.
• Experience writing and facilitating tabletops, driving actions to completion, and coordinating disaster recovery tests through reporting and approvals.
• Hands-on administration of an incident management platform.
• Strong knowledge of business continuity and disaster recovery fundamentals, including RTO/RPO/RTA, recovery tiers, service prioritization, and backup and recovery strategy.
• Active, effective use of AI; strong decision-making, communication, and ability to work through ambiguity.

Preferred qualifications

• Cyber recovery partnership with SecOps/IR, ITIL or major incident practices, blameless post-incident reviews, program metrics, or building a resilience program toward maturity are preferred.
• CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP certifications are preferred.

Work arrangement

• Hybrid work is described, with local employees in Calgary and other listed cities expected in the office at least twice per week.

Compensation and benefits

• Expected salary range is CAD 120,200 to CAD 180,200; placement depends on geography, experience, and skills.
• Benefits include health, dental and vision insurance, flexible time off, an annual CAD 2,000 counseling benefit, RRSP matching, and RESP contribution.