Manager, Clinical Operations

Surrey, British Columbia, is a vibrant growing city that combines modern living with natural beauty and a strong farming history. Surrey is not just a place to live—it’s a place to thrive. Surrey Memorial Hospital (SMH) is one of B.C.’s largest and busiest hospitals, offering advanced care in emergency, maternity, pediatrics and mental health, and is the largest of three regional hospitals in Fraser Health’s integrated network of care. Serving a rapidly growing population, it’s a vital hub in the Fraser Health region, providing high-quality, specialized services to communities across the Lower Mainland.

Explore all that Surrey BC has to offer You!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:

Start earning up to four weeks of vacation in your first year

Comprehensive 100% employer paid benefits

Immediate enrollment in a defined municipal pension plan

87% maternity top-up

50% subsidy on TransLink passes

*Eligibility based on employment status

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members!

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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing leadership for assigned clinical operation(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation(s); or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.

Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.

Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.

Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans .

Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes.

Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.

Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external stakeholders.

Participates in strategic planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading clinical services that report up to more than one Director.

Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s) or service contracts.

Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.

Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach.

Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.

Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.

Participates in the development, implementation and negotiation of essential service contingency plans.

Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years' recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Excellent oral, written and presentation skills.

Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.

Ability to plan, prioritize and carry out projects.

Knowledge of department management processes under collective agreements.

Demonstrated knowledge of budget planning and preparation principles, concepts and methods.

Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.

Knowledge of research methodology, practices and techniques.

Excellent investigative, analytical and problem solving skills.

Ability to work effectively under pressure and with changing priorities and deadlines.

Knowledge of Information Systems applications, tools and concepts.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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