Manager, Client Success

Build trusted relationships with client business, technology, and executive stakeholders, understanding their challenges, desired outcomes, constraints, and measures of success

Provide visible client leadership by establishing clear expectations, commitments, governance, communication cadence, decision rights, and success criteria.Incorporate client context into discovery, solution validation, scope, pricing, resourcing, and delivery-readiness decisions to ensure successful outcomes

Partner with Sales, Architecture, Practice, Project Management, and Delivery teams to validate solution fit, delivery feasibility, and project success

Review and validate Statements of Work, estimates, resource plans, pricing, margins, assumptions, dependencies, milestones, acceptance criteria, and change controls

Apply risk-based governance to identify gaps, mitigate risks, resolve ambiguities, confirm delivery readiness, and ensure appropriate ownership of approvals and actions

Lead client feedback, escalations, lessons learned, and recovery efforts, driving accountability, transparency, timely resolution, and continuous improvement

Support strategic pursuits, proposal reviews, renewals, service expansions, and transitions from project-based work to managed services

Own assigned P&Ls, including revenue, costs, margins, forecasting accuracy, backlog, billing, revenue recognition, delivery risk, and overall client outcomes

Monitor project and financial performance, ensuring accurate project data, reporting, budgets, forecasts, billing schedules, and driving corrective action to protect margins and client confidence

Partner with Finance, Project Management, Resourcing, and Branch Leadership to strengthen project setup, fixed-fee discipline, forecasting, revenue recognition, delivery handoffs, capacity planning, recruiting, and resource utilization

Lead, coach, and develop team members through onboarding, feedback, career planning, succession planning, and capability development while fostering a culture of accountability, collaboration, continuous learning, innovation, and responsible AI adoption

PMP, ITIL, consulting, financial or relevant technical certifications are assets

Great people and culture

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.