Deskside Systems Consultant
Key Skills for This Role
Full Job Posting
A Day in the Life:
Provide professional customer service to all employees, including executives, adapting communication to their needs and technical knowledge with patience and discretion.
Support Windows 11, Microsoft 365, approved business applications, VPN connections, workplace hardware and meeting room technology, both on-site and remotely.
Own ServiceNow tickets through resolution or a documented specialist handoff; prioritize by impact and urgency, update users, confirm outcomes and escalate blockers.
Deploy, refresh and troubleshoot devices using Microsoft Intune; validate applications, updates and readiness before handover.
Complete assigned onboarding and offboarding tasks, including equipment setup, shipping, recovery and authorized access changes.
Coordinate mobile phone ordering, assignment, setup, support and returns while keeping inventory and user assignments accurate.
Maintain accurate asset records and follow approved procedures for secure storage, data handling, device reuse and disposal.
Troubleshoot sign-in and multifactor authentication within assigned permissions; verify identity before access changes and promptly escalate suspected security incidents.
Follow software approval and licensing requirements, document useful solutions, and help reduce recurring issues.
Use approved AI and automation responsibly, protect confidential information and validate results.
What You Bring:
- 2+ years of relevant IT support experience, with strong customer service, troubleshooting, communication and organizational skills.
- Hands-on experience with Windows 11, Microsoft 365, Intune and device deployment; working knowledge of Microsoft Entra ID and Active Directory.
- Experience with ServiceNow or similar tools, remote support, networking fundamentals, endpoint security and common peripherals.
- Familiarity with Autopilot, PowerShell, Citrix or additional device platforms is an asset.
- Knowledge of mobile device support and lifecycle management for Apple iPhones (iOS) and Samsung or other Android phones is an asset.
Why work at Long View?
Great people and culture
Interesting work – Be part of exciting projects while accessing all the latest technologies
Fun is one of our core values
Additional information
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Qualifications
- 2+ years of relevant IT support experience, with strong customer service, troubleshooting, communication and organizational skills.
- Hands-on experience with Windows 11, Microsoft 365, Intune and device deployment; working knowledge of Microsoft Entra ID and Active Directory.
- Experience with ServiceNow or similar tools, remote support, networking fundamentals, endpoint security and common peripherals.
- Familiarity with Autopilot, PowerShell, Citrix or additional device platforms is an asset.
- Knowledge of mobile device support and lifecycle management for Apple iPhones (iOS) and Samsung or other Android phones is an asset.
- Why work at Long View?
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Fun is one of our core values
- Additional information
- Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
- Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
- Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
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