Senior Endpoint Operations Consultant
Key Skills for This Role
Full Job Posting
A Day in the Life:
Monitor infrastructure health dashboards and respond to alerts impacting servers, endpoints, virtualization, backup, and enterprise services
Investigate incidents and service disruptions, identify root causes, and work toward timely resolution
Perform scheduled server and endpoint patching activities using Microsoft MECM/SCCM
Complete service requests related to software deployments, application installations, account updates, and endpoint support
Execute approved change tasks, validate successful implementation, and document outcomes
Support the ongoing maintenance, optimization, and upgrade of SCCM infrastructure
Review VMware vSphere and vCenter environments to ensure virtual machines and platform services remain healthy and available
Monitor backup operations, investigate failed jobs, and coordinate with vendor support when escalations are required
Troubleshoot issues across Windows servers, storage platforms, networking components, and enterprise compute services
Maintain accurate and detailed ticket records, including troubleshooting steps, status updates, risks, and resolutions
Communicate proactively with clients and internal teams to provide progress updates and set clear expectations
Collaborate with engineers, service owners, and vendor partners to resolve complex issues and improve operational reliability
Identify recurring incidents and contribute recommendations that enhance service stability and efficiency
Verify service restoration following incidents, maintenance activities, and change implementations to ensure a positive client experience
What You Bring:
- 7+ years of experience supporting enterprise endpoint management and patching using Microsoft MECM/SCCM
- Strong troubleshooting skills across Windows servers, endpoints, virtualization, storage, and backup technologies
- Knowledge of VMware vSphere and vCenter administration and operational support
- Experience monitoring infrastructure health and responding to alerts in a production environment
- Understanding of backup and recovery concepts, including investigation of failed jobs and service disruptions
- Familiarity with IT service management practices, including incident, request, problem, and change management processes
- Ability to follow documented procedures while exercising sound judgment in troubleshooting and issue resolution
- Strong attention to detail with a commitment to maintaining accurate documentation and ticket records
- Excellent communication skills with the ability to clearly explain technical issues and provide timely status updates
- Ability to prioritize competing tasks and manage multiple requests in a fast-paced operational environment
- Collaborative mindset with experience working alongside technical teams, service owners, and vendor partners
- Commitment to delivering reliable, client-focused support while continuously improving operational efficiency and service quality
Why Work at Long View:
Great people and culture
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Additional information
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Qualifications
- 7+ years of experience supporting enterprise endpoint management and patching using Microsoft MECM/SCCM
- Strong troubleshooting skills across Windows servers, endpoints, virtualization, storage, and backup technologies
- Knowledge of VMware vSphere and vCenter administration and operational support
- Experience monitoring infrastructure health and responding to alerts in a production environment
- Understanding of backup and recovery concepts, including investigation of failed jobs and service disruptions
- Familiarity with IT service management practices, including incident, request, problem, and change management processes
- Ability to follow documented procedures while exercising sound judgment in troubleshooting and issue resolution
- Strong attention to detail with a commitment to maintaining accurate documentation and ticket records
- Excellent communication skills with the ability to clearly explain technical issues and provide timely status updates
- Ability to prioritize competing tasks and manage multiple requests in a fast-paced operational environment
- Collaborative mindset with experience working alongside technical teams, service owners, and vendor partners
- Commitment to delivering reliable, client-focused support while continuously improving operational efficiency and service quality
- Great people and culture
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Additional information
- Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
- Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
- Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
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