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Manager - Client Enablement, AD Food Hub

AD Ports Group
Abu Dhabi, UAE
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Tenant Onboarding & Enablement

• Lead and coordinate end-to-end onboarding for new tenants across all pavilion types.

• Ensure all onboarding milestones are met, from documentation collection, government authorities requisition up to operational activation, account activation in OMS and handover of the unit.

• Collaborate with internal teams to resolve onboarding bottlenecks and expedite go-live timelines.

OMS & Service Activation

• Facilitate tenant adoption of the Operation Management System (OMS) and related digital platforms.

• Provide training, support, and troubleshooting to tenants for OMS and service activation.

• Monitor OMS usage and proactively address adoption challenges to ensure transaction throughput.

Service Upselling & Revenue Enablement

• Identify tenant needs and proactively coordinate with Growth team to include additional services from the Food Hub catalogue.

• Develop and execute strategies together with Growth Team to maximize cross-sell and upsell opportunities.

• Track and report monthly billing along with Finance team, resolve disputes and issue credit notes for approvals as per DOA.

Stakeholder & Process Management

• Act as the primary point of contact for tenants during onboarding and enablement phases.

• Liaise with internal teams (e.g., Licensing, IT, Sales, Legal) to ensure seamless tenant experience.

• Continuously review and improve onboarding processes for efficiency and scalability.

People Management Responsibilities

  • Lead, coach and develop the community engagement team, setting clear objectives and reviewing performance regularly.
  • Direct the day-to-day work of on-site staff and outsourced contractor teams, so that service levels, safety standards and tenant expectations are consistently met.
  • Run induction and safety training for the team, tenants and contractors, and keep training records up to date.
  • Build a client-first, safety-first culture in the team, and step in on escalations, conflicts or performance issues.

Qualifications

  • Educational and Technical Qualifications:
  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
  • Language Skills:
  • English (Mandatory)
  • Arabic (Good to have)
  • Years of Experience:
  • 5 years of professional experience
  • Nature of Experience:
  • 5 years of experience in Client onboarding, enablement, or customer success in logistics, real estate, or industrial zones with specific emphasis on licensing and regulations.

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