Manager, Business Intelligence & CRM

What You Bring

• Post-secondary education in Business Analytics, Information Technology, Computer Science, Business Administration, or a related field.
• A minimum of five (5) years of experience in business intelligence, data analytics, CRM administration, or business systems management.
• Advanced proficiency in Microsoft Power BI, including Power Query, SQL, DAX, data modelling, data warehousing, ELT and dashboard development.
• Experience administering, configuring, and optimizing CRM platforms, including workflows, permissions, reporting, and data management.
• Strong understanding of data integration, reporting architecture, and data governance principles.
• Experience working with ERP systems; NetSuite experience is considered an asset.
• Demonstrated ability to translate business requirements into technical solutions and actionable reporting.
• Experience supporting system implementations, user training, and change management initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, improve processes, and deliver practical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Strong organizational skills and the ability to independently manage projects and competing priorities.
• Experience supporting a growing, multi-location organization is considered an asset.
• Familiarity with automation tools, AI-powered analytics, and emerging business technologies is considered an asset.
• Bilingualism in French and English is considered an asset, as this role will support teams across all regions of Canada.
• At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.
• Accessibility Commitment
• We’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).
• If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.
• For any accommodation requests or questions, reach out to Human Resources.
• This job posting is for an existing vacancy.