Manager Automation CoE
Role Overview
Drive enterprise-wide automation initiatives that improve operational efficiency, streamline workflows, and enhance employee experience.
Combine technical oversight with people leadership, vendor coordination, and cross-functional collaboration to deliver scalable automation solutions.
Key Skills for This Role
Full Job Posting
Role purpose
Drive enterprise-wide automation initiatives that improve operational efficiency, streamline workflows, and enhance employee experience.
Combine technical oversight with people leadership, vendor coordination, and cross-functional collaboration to deliver scalable automation solutions.
Technology context
The Technology Unit provides technology services and manages Ooredoo networks, technology infrastructure, platforms, and processes.
The unit supports operational efficiency, service innovation, and technology architecture aligned with Ooredoo strategy.
Automation leadership and delivery
- Define the automation vision and roadmap, influence stakeholder adoption, and lead change management for digital workflows.
- Guide automation specialists through performance objectives, coaching, mentorship, and career development.
- Oversee automated workflow design, development, and deployment; establish governance for compliance, security, and operational integrity.
- Monitor performance metrics and drive continuous optimization of automation assets.
- Advise business units, facilitate discovery workshops, and identify high-impact automation opportunities.
- Ensure solutions are user-centric and aligned with business priorities.
Partnerships and workflow transformation
- Manage vendors and service providers, ensuring delivery quality and adherence to SLAs.
- Collaborate with IT, HR, Finance, and Operations in alignment with enterprise architecture and data governance standards.
- Transform manual processes into digital workflows, including employee services and internal operations.
- Ensure portals and interfaces are intuitive, accessible, and integrated with backend systems.
Education and experience
- Bachelor's degree in Telecom, Computer and Communications, or Electrical and Electronics Engineering.
- 10 years' experience in a similar role and 5 or more years in IT, digital transformation, or automation roles.
- Relevant engineering, IT, and telecom experience in the telecommunications industry.
Knowledge and skills
- Understand workflow design, process automation, lifecycle management, governance, compliance, and data security.
- Demonstrate team leadership, innovation, stakeholder engagement, and ability to translate business needs into solutions.
- Understand employee-facing platforms and be proficient in low-code/no-code tools.
- Bring hands-on RPA and enterprise integration experience; know workflow systems and governance.
- Be familiar with ticketing and issue tracking systems and able to work with APIs, data connectors, and middleware.
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