Manager, Application Support & DevOps
Role Overview
Lead production support, operational stability, and continuous improvement for Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms.
Manage Application Support Analysts and DevOps resources while ensuring system availability, operational excellence, and service delivery.
Partner with business stakeholders, vendors, and technology teams.
Key Skills for This Role
Full Job Posting
About CAA Club Group
CAA Club Group provides products and services focused on member safety and peace of mind across Ontario and Manitoba.
Position Details
Lead production support, operational stability, and continuous improvement for Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms.
Manage Application Support Analysts and DevOps resources while ensuring system availability, operational excellence, and service delivery.
Partner with business stakeholders, vendors, and technology teams.
What You Will Do
- Lead and develop Application Support Analysts and DevOps resources.
- Manage day-to-day support operations, incident management, problem management, and production stability.
- Own application availability, service levels, operational KPIs, and major incident response.
- Oversee release management, deployments, CI/CD pipelines, and environment management.
- Drive automation, monitoring, and continuous improvement for reliability and efficiency.
- Manage vendors, support contracts, escalations, upgrades, and patches.
- Ensure production readiness, disaster recovery planning, and compliance with security standards.
- Partner across development, infrastructure, cybersecurity, and business teams to deliver stable, scalable solutions.
Who You Are
- Bring 10+ years of application support, IT operations, or DevOps experience.
- Bring 5+ years of people leadership experience.
- Have experience supporting customer-facing digital applications and enterprise systems.
- Know ITIL incident, problem, change, and release management processes.
- Have experience with DevOps, CI/CD, monitoring, and operational automation.
- Have hands-on cloud, Linux or Windows, API, and enterprise integration experience.
- Have experience supporting MuleSoft, web applications, and SQL Server, Oracle, or PostgreSQL databases.
- Bring strong vendor management, stakeholder management, and communication skills.
Preferred Technologies
- Preferred technologies include Azure, AWS, OpenShift, and Kubernetes.
- Preferred technologies include MuleSoft and Java/J2EE applications.
- Preferred monitoring tools include Dynatrace, Splunk, Datadog, and Grafana.
- Preferred delivery tools include Git, Jenkins, Azure DevOps, and Bitbucket.
- Preferred database technologies include PostgreSQL, Oracle, and SQL Server.
Associate Experience
- Offerings include wellness support, learning and education reimbursement, rewards, travel incentives, discounts, and competitive benefits.
Compensation Note
- The salary range is not inclusive of total compensation and depends on skills, experience, work location, business line, scope, and level.
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