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Manager, Account Management

Index Exchange
Toronto, CAN
Full-time
Director
Hybrid
Discovered 1 weeks ago
Digital mediaProgrammatic advertisingAccount managementTeam coaching and performance managementAgency and marketer partnershipsData analysis and client recommendations

Full Job Posting

Role overview

Manages a team of two Account Managers and a portfolio of key agency and marketer partnerships.

The role combines client service, strategic account growth, team development, and revenue forecasting in programmatic advertising.

What you'll do

  • Coach and develop Account Managers, manage performance, and support their professional growth.
  • Own key agency and marketer relationships and serve as a day-to-day partner contact with expertise in the Index Exchange platform.
  • Give clients data-driven insights and strategic recommendations; support business development and market promotion.
  • Work with publisher account teams to secure new deals and grow existing business.
  • Guide the team through ambiguity and evolving client needs; attend industry events and engage partners.
  • Forecast revenue growth, track targets and OKRs, and lead knowledge-sharing sessions.

What you need

  • At least 6 years in digital media with in-depth programmatic advertising knowledge, and 1–2 years managing direct reports.
  • Experience working with large agencies; Dentsu or WPP experience is a strong plus.
  • Strong communication, storytelling, adaptability, stakeholder management, and client relationship skills.
  • Ability to use data and analytics for customer problem solving and strategic recommendations.
  • Strong program management and organizational skills; able to prioritize across a complex portfolio.
  • Proficiency in Salesforce and CRM or analytics tools such as DOMO or Looker, plus advanced Microsoft Excel skills.
  • Bachelor’s degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.

Programmatic landscape

  • Relevant examples include ad servers, ad networks, exchanges, SSPs, DSPs, agency trading desks, and private marketplaces.
  • The role uses Salesforce, CRM and analytics tools such as DOMO or Looker, and advanced Microsoft Excel.

Location and work arrangement

  • The posting lists Toronto, 8 Spadina Avenue, and a hybrid work arrangement.

Benefits

  • Benefits include health, dental, vision, retirement matching, equity, parental leave, wellness support, paid time off, learning resources, and volunteer and donation-matching programs.

About Index Exchange

Index Exchange is a global advertising supply-side platform connecting media owners and brands across screens.

The company describes its focus as transparency, marketplace integrity, and a safe experience for consumers.

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