Management Information System Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
MIS Analyst | Contact Center As an MIS Analyst, you are responsible for managing, analyzing, and delivering accurate data insights that support operational decision-making and performance optimization within the contact center.
Key Skills for This Role
Full Job Posting
MIS Analyst \| Contact Center
As an
MIS Analyst
, you are responsible for managing, analyzing, and delivering accurate data insights that support operational decision-making and performance optimization within the contact center.
Key Responsibilities
- Generate, maintain, and distribute daily, weekly, and monthly MIS reports for contact center operations
- Analyze performance metrics such as AHT, SLA, FCR, occupancy, shrinkage, and agent productivity
- Develop and automate reports using Excel (advanced functions, PivotTables, dashboards) and other reporting tools
- Monitor real-time and historical data to identify trends, gaps, and opportunities for improvement
- Ensure data accuracy, integrity, and consistency across all reporting systems
- Support stakeholders (Operations, QA, WFM, and Management) with actionable insights and customized reports
- Create and maintain dashboards to visualize KPIs and operational performance
- Conduct root cause analysis on performance deviations and recommend corrective actions
- Work closely with cross-functional teams to enhance data reporting processes and efficiency
- Handle ad-hoc reporting requests and provide timely data-driven insights
- Maintain databases and ensure proper documentation of reporting processess
- .
Qualification
- Bachelor’s degree in Business Administration, Computer Science, Statistics, or related field
- Experience in a contact center environment
- Advanced proficiency i
- n Microsoft Exc
- el (VLOOKUP, Pivot Tables, Macros is a plus)
- Familiarity with reporting tools such as Power BI, Tableau, or similar platforms.
- Strong analytical, problem-solving, and data interpretation skills.
- High attention to detail and ability to manage large datasets accurately.
- Good communication skills to present insights to stakeholders.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TP
Service Delivery Manager
Doha, QAT
Key Responsibilities Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements. Coordinate effectively with inter
Operations Supervisor
Dubai, UAE
Job Summary The Operations Supervisor is responsible for managing day-to-day contact center operations, ensuring the achievement of service, quality, and productivity targets. The role focuses heavily on team performance
Senior Appian Developer - Banking
Doha, QAT
Job Purpose Provide support in the designing, development, and implementation of Appian Business Process Management applications based on business requirements. Support on end-to-end business applications with Appian BPM
Banking Sales / Relationship Manager (Arabic Speaker)
Doha, QAT
The Banking Sales / Relationship Manager is responsible for managing and expanding a portfolio of clients by providing tailored banking and investment solutions. This role combines relationship management, advisory servi
Knowledge Specialist
Dubai, UAE
We’re Hiring: Knowledge Champion Are you passionate about structuring information, driving operational excellence, and enabling teams with the right knowledge at the right time? We’re looking for a Knowledge Specialis t
Event Management & PR Campaigns Expert
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking a dynamic and experienced Event Management & PR Campaigns Expert to join our team in Qatar. As a key player in our Marketing and Communication department, you will be re
Customer Service Representative
Dubai, UAE
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and c
Quality Assurance Specialist
Dubai, UAE
Quality Assurance Analyst (Call Center) As a Quality Assurance Analys t, you play a key role in ensuring exceptional customer experience by monitoring interactions, maintaining quality standards, and driving continuous i
Service Delivery Manager
Doha, QAT
Operations Supervisor
Dubai, UAE
Senior Appian Developer - Banking
Doha, QAT
Banking Sales / Relationship Manager (Arabic Speaker)
Doha, QAT
Knowledge Specialist
Dubai, UAE
Event Management & PR Campaigns Expert
Doha, QAT
Customer Service Representative
Dubai, UAE
Quality Assurance Specialist
Dubai, UAE